Customer Service Supervisor
December 9
🇺🇸 United States – Remote
🏄 California – Remote
💵 $67.4k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
Description
• Responsible for the overall supervision of the day-to-day duties and responsibilities within the Customer Service Department. • Responsible for the daily management and oversight of the department schedule and queues to ensure sufficient telephone coverage. • Individual expected to accept, support, and independently implement instructions issued by the Customer Service Manager.
Requirements
• High School Diploma or equivalent required. • BA/BS Degree preferred. • Minimum of three to five (3-5) years of IPA/HMO experience in Customer Service Call Center. • Knowledge of IPA/HMO operations including claims, eligibility, and referrals. • Knowledge of health plans and benefits. • Proficiency in Microsoft applications required. • Proficiency in IDX preferred. • Flexible schedule required as day-to-day activities may require individual to work evenings and weekends. • Bi-lingual preferred. • Must be able to speak, read, and write English proficiently. • Ability to effectively present information and respond to questions from managers, peers, physicians, members, and the general public. • Advanced customer service, negotiation, and conflict resolution skills. • Driver’s license and vehicle or other approved means of transportation required.
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