Implementation Consultant

Yesterday

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Cision

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Cision is a leading global provider of earned media software and services to public relations and marketing communications professionals$1. .$1

PR Software • Social Media Software • Global Insights • GR & PAC Software

1001 - 5000

Description

• Plan, organize and direct the completion of projects in an organized and timely fashion • Identify customer goals and research brands, competitors, and industries to provide recommendations for set-up and best practices within the platform, as well as establish project timelines • Build comprehensive and accurate news searches for customers using Boolean logic • Organize and lead a series of phone and web conference calls throughout the project to deliver platform and feature training, workflow recommendations and strategic guidance for customers • Manage internal communication on all project progress and status with thorough documentation and organization in Salesforce • Collaborate with all appropriate internal teams to deliver a world class customer experience and help drive the product forward by sharing customer feedback • Build customer trust and deliver high quality customer service

Requirements

• Previous experience, minimum 1-3 years, building relationships and managing a portfolio of customers at a SaaS company • Excellent customer facing communication and project management skills • Solid customer success management experience and understanding retention in a B2B SaaS subscription business • Previous experience and/or knowledge of Boolean search logic