Lifecycle Lead Technical Administrator - Gainsight
3 days ago
Description
•The role of the Lifecycle Technical Administrator ensures that any changes in product or business strategy are supported by our processes and systems and assist our management teams through reporting on the success of our efforts. •They will scope and prove feasibility of new design/strategy suggestions for our customer lifecycle tool (currently Gainsight). •Additionally, they will provide support to a more junior technical admin and manage the technical work between the two team members.
Requirements
•Bachelor’s degree required. In lieu of degree, will accept 4-5 years of experience. •Experience working with CRM systems in SaaS business or level 3 Gainsight admin certification. •Experience in Customer Success, CS Operations or Product Marketing role. •Experience with CRM systems (Salesforce or Gainsight), with knowledge in technical administration
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