Onboarding and Implementation Consultant - German speaking

October 25

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Cision

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PR Software • Social Media Software • Global Insights • GR & PAC Software

1001 - 5000

Description

• At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. • Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. • Empower your impact at Cision. Be seen, be understood, be you. • The Onboarding & Implementation Consultant in the EMEIA Customer Experience organisation will be responsible for the efficient and successful onboarding of all relevant customers across all our platforms in alignment with the customers’ needs, achieving customer satisfaction ensuring optimal time to value.

Requirements

• Excellent English and German language skills, written and verbal. Additional languages are an advantage. • Highly customer focused; shows a real passion for the customer success industry • Driven, self-starter, enthusiastic and with an “ownership” mentality • Adaptable and ability to thrive in a fast-paced, ever-evolving environment • Proven experience in a customer-facing role demonstrating ability to manage multiple projects to a deadline • Ability to collaborate with internal partners whilst co-ordinating key customer deliverables ensuring world class customer experience • Understands how to demonstrate the use & adoption of Cision software and services to achieve customer's outcomes and goals • Advanced listening and verbal communication skills to understand customer's needs, and ability to respond clearly and concisely both verbally & written • Enthusiast, strong work ethic with a positive mindset, and can-do attitude • Experience working within global newswire or media distribution organisation is favourable • Experience working within customer/public relations or communication is favourable • Experience with Salesforce and/or Customer Success software is desired • Working knowledge of MS Office Suite including Word, Excel, PowerPoint is required • Undergraduate degree is preferred

Benefits

• Possibility to work fully remote • Holiday - 25 days holiday and 4 Wellness days per year to encourage a healthy work-life balance! • Possibility to work fully remote • Health cash plan employer paid at level 3. (Option to upgrade plan to level 4,5 or 6 + add family members at employee’s expense); Group life assurance - employer paid • Sports benefit - gym/sport membership contribution - 50% or up to 25 GBP per month employer contribution • Cycle to work; Employee discounts platform - through Reward Gateway • Dental insurance - preference premiums at employee’s cost + option to add family members • Employee assistance plan (EAP) & Full Calm subscription • Maternity/parental leave policy & Sabbatical leave policy