Join our Facebook group
👉 Remote Jobs NetworkClari's Revenue Platform is purpose-built to run revenue. Stop revenue leak and drive revenue precision. We're hiring!
Sales • Analytics • CRM • Data Science • Enterprise Software
501 - 1000
💰 $225M Series F on 2022-01
September 10
🇺🇸 United States – Remote
💵 $77k - $115k / year
⏰ Full Time
🟢 Junior
📞 Support Engineer
🗽 H1B Visa Sponsor
Clari's Revenue Platform is purpose-built to run revenue. Stop revenue leak and drive revenue precision. We're hiring!
Sales • Analytics • CRM • Data Science • Enterprise Software
501 - 1000
💰 $225M Series F on 2022-01
• Act as an engineering point of escalation for highly technical issues; taking end to end ownership from initial troubleshooting to issue resolution • Serve as internal and external SME: able to identify expected and unintended product behavior • Work through complex technical issues and provide direction to customers both in technical and non-technical terms • Write scripts and queries to solve complex customer problems • Document bugs and feature requests with Product and Engineering for product issues that are impacting customers • Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience • Provide feedback and collaborate with Product and Engineering to identify common or emerging issues prior to escalation • Part of weekend on-call rotation • The working shift for this role is 9AM - 6PM PST
• 2-4 years of relevant experience in Technical Support or an equivalent role • Comfortable working with APIs, Salesforce, SQL/SOQL • Experience reading code, and testing specific class/methods locally • Experience writing scripts (Ruby, python, etc.) • Excellent written and verbal communication skills, with an ability to empathize with customers with varying levels of technical ability rooted in a passion for customer experience • A natural investigator who can demonstrate analysis, problem-solving, and troubleshooting skills • Experience with Salesforce Service Cloud, Jira, and Slack is a plus • Knowledge of Atlassian (Confluence) is a plus • Knowledge of Twilio is a plus
• Remote-first with opportunities to work and celebrate in person • Medical, dental, vision, short & long-term disability, Life insurance, and EAP • Mental health support provided by Modern Health • Pre-IPO stock options • Well-being and professional development stipends • Retirement 401(k) plan • 100% paid parental leave, plus fertility and family planning support provided by Maven • Discretionary paid time off, monthly ‘take a break’ days, and Focus Fridays • Focus on culture: Charitable giving match, plus in-person and virtual events
Apply NowSeptember 10
51 - 200
Client-facing Support Engineer at Nerdio, focusing on AVD deployments.
🇺🇸 United States – Remote
💵 $60k - $70k / year
💰 Series B on 2022-12
⏰ Full Time
🟢 Junior
📞 Support Engineer
September 6
201 - 500
Pharmacy Technician assisting in Utilization Management for RightwayRx.
🇺🇸 United States – Remote
💵 $22 / hour
💰 $100M Series C on 2021-03
⏰ Full Time
🟢 Junior
📞 Support Engineer
🗽 H1B Visa Sponsor
September 4
501 - 1000
Provide technical support for Recharge's subscription platform customers.
🇺🇸 United States – Remote
💰 $227M Series B on 2021-05
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🗽 H1B Visa Sponsor
August 30
201 - 500
Support clients on technical issues for Boulevard’s appointment-based platform.
🇺🇸 United States – Remote
💵 $85k - $93.5k / year
⏰ Full Time
🟢 Junior
📞 Support Engineer
🗽 H1B Visa Sponsor
August 29
11 - 50
Provide remote support for GrayMatter Robotics' manufacturing automation solutions.
🇺🇸 United States – Remote
💵 $60k - $75k / year
💰 $20M Series A on 2022-08
⏰ Full Time
🟢 Junior
📞 Support Engineer
🗽 H1B Visa Sponsor