Delivery Practice Manager

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Clariti

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Clariti is a provider of community development solutions, offering permitting software tailored to governments of all sizes. Their range of products includes solutions for large governments with complex requirements as well as smaller municipalities in need of quick and easy-to-manage systems. Clariti's products are designed with flexibility, allowing users to customize and adjust without deep IT knowledge. They emphasize functionality and support, ensuring that local governments can efficiently serve their communities. Clariti's clientele includes leading governments across North America, demonstrating their capability to deliver robust and reliable permitting systems.

state government • cloud computing • software for municipalities • local government • land management

51 - 200 employees

🏛️ Government

🏢 Enterprise

📋 Description

• Oversee the high-quality delivery of all engagements within the assigned portfolio with partners and customers. • Analyze and execute on strategic projects, building consensus among stakeholders, ensuring alignment of project tactics with corporate strategy and communicating project goals and values at a strategic level. • Manage the overall services relationship between strategic customer, partner, and Clariti during transformations, building credibility and trust from sales support through implementation and post-go-live. • Ensure that projects/programs are delivered on time, within budget and with the highest levels of customer satisfaction. • Implement effective delivery mechanisms, including centralization, to decrease effort and increase speed for our customer delivery to achieve their business outcome. • Drive a consistent customer project and delivery experience through our Implementation Consultant and partner community. • Assist the Clariti sales team in closing deals by defining the strategy and value proposition and providing oversight during the deal pursuit. This entails closely aligning with partners and system integrators. • Attract, onboard, and develop top talent to build a high-performing team of Implementation Consultants to meet high demands at scale. • Provide coaching and mentoring for the Clariti project team. • Document and use completed projects and inclusive lessons learned to educate the entire Professional Services team.

🎯 Requirements

• Bachelor's degree (or equivalent experience) • 10+ years of services delivery experience, including services management experience • 7+ Years of software implementation experience including analysis and consulting services • Exceptional executive communication and client relationship-building skills • Must have experience delivering software in large Enterprise environments (preferably public sector Tier 1 and Tier 2 communities, or private sector Fortune 100) • Must have project financials business acumen (forecasting, allocated revenue, etc.) • Adept in large corporate organizational change management strategies • Leadership experience in large transformation programs • Ability to navigate presales • Systems Integrator experience • Track record of achieving revenue and margin goals while managing multiple client projects of meaningful scope and duration • Proven ability to build trusted relationships at the client and partner executive level • Ability to effectively manage and resolve client escalations • Ability to travel within Canada and to the US about 30%-40%