Platform Services Manager - Patching

5 days ago

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🦞 Maine – Remote

Although this job is listed in Maine, this company may be open to hiring remote in other states.

+5 more states

🐊 Florida – Remote 🦞 Maine – Remote 🗽 New York – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

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Thrive

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Thrive is a company that specializes in providing managed services and technological solutions for businesses. They focus on cybersecurity, cloud services, network management, and productivity tools to optimize business performance and drive digital transformation. With a customer-centric approach, Thrive offers services such as disaster recovery, IT compliance, regulatory services, and virtual chief information security officer (vCISO) advisory. They serve various industries including financial services, healthcare, government, and education, leveraging their expertise to empower clients to harness the promise of technology for better strategic outcomes.

Managed IT Services • Complete Outsourced IT Services • Hosted Cloud Services • Help Desk Support • Onsite Engineering

201 - 500 employees

🔒 Cybersecurity

🏢 Enterprise

📋 Description

• Lead a group of highly motivated Engineers. • You need to have a high-level understanding of OS and 3rd-party patching. • Create and present monthly/weekly reports and KPIs • Work with Complex customer requirements to support their unique business needs and compliance with their Security needs. • Hold reviews with team members and weekly team meetings • Provide weekly feedback on team performance and ways to improve • Provide upgrade support and upgrade path • Work with Management on how to better utilize the platforms • Understand how each platform is used and the criticality of the service it provides • Develop and update the Disaster Recovery plan for assigned Platforms • Performance reporting through data analysis as it relates to the Platforms Owned by the Platform Services team. • Available to work outside of standard hours when necessary or as part of on-call rotation if applicable • Other duties as required

🎯 Requirements

• Bachelor's Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience • 5- 10 years of Enterprise patching experience • 3 - 5 years of Kaseya experience and Kaseya Certification • 3 - 5 years of Management in an MSP environment • Technical subject matter expert on MSP products as they relate to Thrive's service catalog • Strong written and verbal communication skills • Attention to detail and focus on adherence to SOPs