Content and Workflow Strategy Consultant

September 15

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Scientific and academic research, patent analytics and regulatory standards, pharmaceutical and biotech intelligence, trademark protection, domain brand protection, intellectual property management. • Life science research • Patent analytics • Regulatory Standards • Technology

10,000+

Description

• Serve as a key liaison between product, sales, and support to improve service levels and outcomes for customers. • Lead customer engagements with libraries in support of all transactional models, including Evidence-Based Acquisition, Demand-Driven Acquisition, Approvals, and other ProQuest Books solutions. • Work with customers to achieve their desired outcomes and maximize their value with Rialto, Oasis, and other transactional solutions through engagements designed to drive adoption and expansion. • Drive business growth through greater advocacy and reference-ability within existing accounts. • Collaborate with Sales and internal stakeholders to support sales opportunities, solve issues, communicate improvements, and develop action plans for customers. • Establish expertise in ProQuest systems supporting acquisition workflows. • Maintain working knowledge of the capabilities of other systems.

Requirements

• MLIS is required. • 3 years’ experience in a library or book publishing operations or customer facing role, including ability to manage customer escalations and negotiate resolution. • 3 years of experience working with library workflows and data standards. • Familiarity with Alma. • Experience in customer success or a sales role focused in library market. • Experience in academic library acquisitions, systems, and/or collections an asset. • Proven project management abilities, including strong communication and presentation skills. • Ability to build strong rapport with customers, establish trust and credibility quickly, manage escalations and negotiate resolution. • Comfortable proactively reaching out and talking to customers by phone, in person, and via online meeting tools to demonstrate product features. • Passion for customer success. • Excellent and creative problem-solving skills. • Experience working under pressure, managing uncertainty and change. • Ability to juggle multiple projects with minimal supervision. • Proficient in Microsoft Suite, specifically Excel and PowerPoint. • Experience in consultative selling and strategic account management. • Management experience. • Postgraduate qualification in Library, Information Management, IT or Business. • PMP or another project management certification. • Familiarity with cloud-based or SaaS products.