Library Consultant

September 16

Apply Now

Receive Emails with Similar Jobs

Clarivate

WebsiteLinkedInAll Job Openings

Scientific and academic research, patent analytics and regulatory standards, pharmaceutical and biotech intelligence, trademark protection, domain brand protection, intellectual property management. • Life science research • Patent analytics • Regulatory Standards • Technology

10,000+

Description

• Work with customers to achieve their desired outcomes and maximize their value with Rialto, Oasis, and other transactional solutions through engagements designed to drive adoption and expansion. • Drive business growth through greater advocacy and reference-ability within existing accounts. • Serve as a trusted, strategic advisor to customers by deeply understanding their needs and maintaining regular communication. • Analyze customer health and related data to identify trends and opportunities for growth. • Track progress in Salesforce and other systems. • Collaborate with Sales and internal stakeholders to support sales opportunities, solve issues, communicate improvements, and develop action plans for customers. • Deliver top-notch service in a timely manner. • Establish expertise in ProQuest systems supporting acquisition workflows. • Maintain working knowledge of the capabilities of other systems. • Work closely with customers to create and maintain DDA, Approval/Selection Plans and similar programs for print and electronic books. • Support initiatives to maximize sales, improve library workflow efficiencies and retain customers. • Contribute to the development of best practices and knowledge assets internally and customer facing.

Requirements

• MLIS is required • 3 years’ experience in a library or book publishing operations or customer facing role, including ability to manage customer escalations and negotiate resolution • 3 years of experience working with library workflows and data standards • Experience in customer success or a sales role focused in library market • Experience in academic library acquisitions, systems, and/or collections an asset • Proven project management abilities, including strong communication and presentation skills • Ability to build strong rapport with customers, establish trust and credibility quickly, manage escalations and negotiate resolution • Comfortable proactively reaching out and talking to customers by phone, in person, and via online meeting tools to demonstrate product features • Passion for customer success • Excellent and creative problem-solving skills • Experience working under pressure, managing uncertainty and change • Ability to juggle multiple projects with minimal supervision • Proficient in Microsoft Suite, specifically Excel and PowerPoint • Experience in consultative selling and strategic account management • Management experience • Postgraduate qualification in Library, Information Management, IT or Business • PMP or another project management certification • Familiarity with cloud-based or SaaS products • Familiarity with Alma