Analyst - Customer Programs

Yesterday

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $101.2k - $145.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

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Clean Power Alliance

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

⚡ Energy

🌍 Social Impact

Description

• Who We Are • Clean Power Alliance (CPA) is Southern California’s locally operated not-for-profit default electricity provider for 35 communities within Los Angeles and Ventura counties. • We provide clean renewable energy at competitive rates to over three million residents and businesses through approximately one million customer accounts. • What You’ll Do • CPA seeks a detail-oriented and highly motivated professional with experience in the evaluation, analysis and management of customer program data to join our team as the Analyst, Customer Programs. • This newly created role will support the development, implementation and evaluation of innovative programs for CPA customers. • The ideal candidate will help identify solutions and take ownership over cross-team practices to develop tools and streamline operations. • The Analyst, Customer Programs will be responsible for project management for the portfolio lifecycle, including operations, strategy, and planning. • This includes providing cross departmental coordination serving as the liaison with other internal teams to identify and streamline tracking and reporting. • This role will be responsible for metrics management including definition, standardization, tracking, and reporting of key performance indicators working closely with the Program Managers. • Additionally, this role will support research and data collection to inform program development, customer outreach and acquisition, and program improvement. • To learn more about the suite of programs CPA offers, visit www.cleanpoweralliance.org/programs. • Who You’ll Work With • The Analyst, Customer Programs will work under the supervision of the Senior Program Manager, Grid Management and Operations, will work closely with the Director, Customer Programs, and collaborate with the other program and operation staff on the Customer Programs team. • This role will also work cross-functionally with CPA’s Power Supply, Customer Care, Data and Systems, Load Forecasting, Regulatory Affairs, External Affairs, Strategic Accounts, and Marketing teams. • Commitment to Diversity • At CPA, we value diversity and are committed to creating an inclusive environment for all employees. • We represent a diverse customer base and intend to hire employees that reflect our communities. • Culture • CPA fosters a culture of open communication, responsibility, intellectual curiosity, and exceptional judgment.

Requirements

• Excellent verbal and written communication skills. • Excellent organizational, scheduling, time management skills and attention to detail. • Ability to work independently on projects with minimum supervision. • Ability to act with integrity, professionalism, and confidentiality. • Ability to fully own tasks, work, and processes with minimal oversight. • Knowledge of modern office procedures and practices including preparing correspondence and operating modern office equipment. • Highly proficient with Microsoft Office Suite, particularly PowerPoint, and advanced knowledge of Excel. • Experience working with Tableau or other data visualization tools. • Demonstrate good judgement and integrity. • High attention to detail with strong organizational skills. • Communicate effectively, orally, and in writing; and the ability to translate complex technical information into non-technical language. • Have a strong work ethic and be comfortable taking initiative/working in a fast paced, start-up environment. • Work well on diverse teams and be highly collaborative. • Enjoy engaging with passionate internal and external stakeholders. • High tolerance for uncertainty but know how to bring things to resolution. • Be able to interpret and explain policies, procedures, and regulations. • Be able to organize and carry out projects with minimal instruction. • Be able to provide and accept constructive feedback and adjust methodology in alignment with the tasks/goals at hand. • Must be able to sit at a desk and work on a computer for prolonged periods.

Benefits

• This position is non-exempt and the salary range for this position is $101,181.93 - $145,701.52, with exact compensation to be determined by Clean Power Alliance, dependent on experience. • Benefits include health care, a 401(k)-like match program, paid vacation, and sick leave. • This is not a civil service position; however, all CPA employees are required to submit a Statement of Economic Interests form, also known as the Form 700.