Senior Field Service Engineer - Central or East Coast Region

March 5

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Clear Labs

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Clear Labs harnesses the power of next-generation sequencing (NGS) to simplify complex diagnostics for clinical and applied markets. By creating a fully automated platform that brings together DNA sequencing, robotics and cloud-based analytics, Clear Labs democratizes genomics applications to deliver increased clarity. Clear Labs’ turnkey platform accelerates outcomes and improves accuracy - from food-borne pathogens to infectious diseases, including SARS CoV-2. With a novel approach, Clear Labs is helping the world better understand, track and mitigate tomorrow’s novel pathogens.

Genomics • Big Data • Food Safety • Food Safety and Quality • Clinical Diagnostics

51 - 200 employees

📋 Description

• Clear Labs delivers access to genomics, data analytics, and actionable insights that protect life. • The Senior Field Service Engineer reports to the Manager of Technical Support. • Responsible for supporting both in-house and field-installed robotic systems. • This candidate should possess strong technical skills and the ability to operate independently. • This role must exhibit drive, passion, and a competitive spirit to help maximize Clear Labs' commercial success. • Based in a metropolitan area with major airports in either the east coast or central time zone.

🎯 Requirements

• Bachelor’s degree in a related field is strongly preferred. • 8+ years of servicing the Hamilton Microlab Star or equivalent experience • Must be able to travel extensively, including international travel, with little to no advance notice. Travel requirements are expected to range between 50% and 100% per month, including occasional weekend travel. • Hands-on field service experience, preferably in the biotech, life sciences, or robotics industries. Experience working on systems in customer laboratories while adhering to biohazard safety protocols. • Strong troubleshooting abilities in electronics, electromechanical systems, robotics, liquid handlers, computers, and associated networking components. • Working knowledge of technical support processes aimed at delivering a world-class customer experience. • Communication and Customer Service: Excellent communication skills with the ability to manage customer expectations and deliver outstanding service. • Ability to lift, carry, push, or pull up to 80 lbs. on an infrequent basis. • Availability for after-hours on-call support on a rotating basis may be required.

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k) • Life Insurance (Basic, Voluntary & AD&D) • Employee Assistance Program (EAP) • Paid Time Off (Vacation, Sick & Public Holidays) • Short Term & Long Term Disability • Competitive Stock Option Plan