Inside Sales Associate - Residential & SMB

November 4, 2024

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Clearwave Fiber

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Clearwave Fiber is a company dedicated to providing high-speed, reliable fiber optic internet services to both residential and business customers. With a focus on 100% fiber internet, Clearwave offers superior upload and download speeds, no data caps, and premium reliability with 99. 9% network uptime. The company invests heavily in expanding its fiber optic network to reach more than 500,000 locations, delivering connectivity that meets both present and future demands. Clearwave Fiber aims to enhance internet experience by providing straightforward, no-surprises pricing and 24-hour local tech support, tailored to fit the needs of individual homes and businesses.

201 - 500 employees

📡 Telecommunications

📋 Description

• Join the High-Energy Clearwave Fiber Communications Inside Sales Team! • Engage in a consultative sales process to uncover customer needs and present tailored solutions that resonate. • Set your sights on exceeding sales targets, connecting with customers via telephone, email, chat, and more with various customer inquiries. • Exercise sound judgment to ensure both customer satisfaction and company success. • Foster meaningful relationships with customers, colleagues, and leaders, driving team success. • Stay ahead of the curve with regular training sessions on products, selling techniques, and competitive advantages. • Demonstrate impeccable communication skills, both verbal and written, to keep everyone in the loop. • Embrace flexibility, including nights, weekends, and overtime as needed, to meet organizational goals. • Perform other duties as required.

🎯 Requirements

• High School diploma or equivalent • 0-5 years of sales experience, preferably in Call Center, Customer Service, or Telecommunications • Proficiency in reading, writing, and interpreting written material • Excellent interpersonal, verbal, and written communication skills • The ability to sit at a workstation for a long duration using a computer and headset in a call center environment • Proficiency in computer skills, including data entry and Microsoft Office applications • Must meet Home Office Requirements for remote positions: Self-motivated with the ability to work independently • Access to a quiet, distraction-free work area ensuring privacy • Adequate workspace including a steady surface and comfortable chair • Proper lighting and working smoke/carbon monoxide detectors • Fast and reliable internet service (partially covered for employees within Clearwave Fiber's footprint)

🏖️ Benefits

• Performance-Based Rewards: Engage in our short and long-term bonus plan, reflecting our commitment to recognizing and celebrating your achievements. • Comprehensive Health Coverage: From day one, access medical, dental, and vision plans to safeguard your health and that of your loved ones. • Financial Security: Enjoy company-paid life insurance, with options for additional coverage, alongside company contributions to HSA/HRA accounts, with an FSA plan available. • Generous Time Off: Recharge and rejuvenate with up to 20 days of paid time off in your first year, ensuring a healthy work-life balance. • Investment in Your Future: Participate in our 401(k) with matching contributions, vested upon hire, paving the way for a secure financial future. • Safety Nets: Benefit from company-paid short-term and long-term disability plans and an Employee Assistance Plan for added peace of mind. • Enhanced Perks: Connectivity Benefits: Enjoy complimentary Clearwave Fiber services if you reside within our service area, bringing high-speed connectivity to your fingertips. • Recognition & Support: Join our Clearwave Connections program, where associates are celebrated for their contributions, and access 24/7 Health Advocate support at no cost to you. • Wellness & Protection: Explore voluntary plans for accident, critical illness, hospital indemnity, and legal services to further safeguard your health and financial wellbeing. • Collaborative Environment: Thrive in a supportive and collaborative work culture that values diversity, inclusion, and teamwork.