Client Experience Manager

March 28

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Clinch

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Clinch is a leading provider of creative automation tools for personalized advertising. Their solutions include omnichannel personalization, dynamic video (DCO), and smart ad serving powered by data enrichment technologies like the Clinch ID platform. With an emphasis on generative AI, they offer features like the Copilot virtual expert to automate advertising across multiple channels and platforms, ensuring efficient campaign activation and performance enhancement. Clinch is recognized for their innovative applications, having won awards for best marketing automation and personalization, and integrates with major platforms like Google Ad Manager. Their offerings cater to industries such as retail, e-commerce, automotive, travel, and consumer packaged goods (CPG).

Programmatic Creative solutions • Automatic generation in all ad formats • Dynamic rich media (HTML5) • Unlimited Scalability • Multi-screen advertsing

51 - 200 employees

☁️ SaaS

📋 Description

• We seek a talented and experienced Client Experience Manager to join our team. • As a Client Experience Manager, you will play a critical role in ensuring the success of our clients by understanding their business objectives, translating them into Clinch solutions, and guiding our internal Clinch team and clients to achieve success. • You will have a client experience mindset and be responsible for campaign oversight, teaching clients how to use the platform effectively, and leveraging your deep understanding of the platform to drive strategic outcomes. • Your primary role is to drive your clients' adoption and usage of the Clinch platform. • Your ability to identify opportunities and threats, take urgent action, and optimize client learning will be crucial in this role.

🎯 Requirements

• Strong client experience mindset, with the ability to understand and guide clients toward achieving success. • 2 or more year of DCO, Ad-Tech Ad-Ops or Ad-Server experience. • Proven experience in translating client business objectives into actionable solutions. • Ability to identify opportunities and threats and take prompt action with a sense of urgency. • Campaign oversight experience, ensuring that client campaigns lead to success. • Proficient in teaching clients how to use platforms effectively, delivering training and support as needed. • Deep understanding of the Clinch platform and its functionalities. • Strategic mindset, with the ability to develop innovative approaches and solutions. • Passion for continuous learning and optimization, keeping up-to-date with industry trends and best practices.

🏖️ Benefits

• Compensation commensurate with experience • Unlimited PTO • Medical, Dental, & Vision plans • 401K with matching • Stipend reimbursements (mobile phone service, gym membership, and pet insurance) • Flexible work schedule • Life @ Clinch: Team Happy Hours, Outings (virtual and in-person), great office culture + much more! • Clinch has been certified as a 'Greatest Place to Work' for 2021-2025! • Employees receive a complimentary Grubhub+ Membership! • Enjoy unlimited $0 delivery fees with Grubhub+ restaurants. • Various perks and discounts