Account Manager - Customer Success

October 19

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Description

• Develop professional relationships and increase revenue with clients • Grow book of business through selling additional Digital Marketing and Add-on Website Services to existing customers • Manage assigned accounts with a focus on revenue growth and retention while providing exceptional customer service. • Promote and Sell Additional Marketing and Add-on Website Services as well as provide product training and consult on best practices. • Assess and monitor the website and marketing services to ensure overall quality standards, success and provide proactive solutions to increase website traffic and leads. • Handle incoming customer requests, provide appropriate solutions and alternatives, follow up to ensure resolution. • Keep records of customer interactions, process customer accounts, and file documents. • Identify retention risk and work proactively to eliminate that risk.

Requirements

• 2+ years of Customer Service experience • 2+ years of experience in B2B sales and a proven track record of success. • 1+ year of Digital Marketing experience preferred. • Experience working with a CRM preferred • Excellent Time management and Organizational skills • Strong Communication and Interpersonal Skills • Adaptable, Energetic, Team-Player Attitude • Ability to multitask efficiently. • Proficient in Microsoft Word, Excel, and Outlook with a working knowledge of Google Apps • Strong technical aptitude and ability to learn quickly.