Customer Success Specialist

October 19

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BizzyCar

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software • lead generation • lead conversion • automotive

11 - 50

Description

• Join a fast-growing startup and take on a dynamic, data-driven role with limitless learning and growth opportunities. • BizzyCar is searching for a dedicated Customer Success Specialist to be a key player on our Customer Success team. • In this role, you'll take ownership of customer accounts and contribute to building an innovative, results-focused team. • You’ll be driving strategies that increase customer satisfaction, improve retention, and unlock value through BizzyCar’s solutions. • Your efforts will directly impact key performance metrics, including customer satisfaction, time-to-value, logo retention, and both gross and net retention rates. • As a Customer Success Specialist, your work will be pivotal in supporting our automotive dealership partners and helping BizzyCar lead industry change. • By enabling safer used cars on the road and driving revenue growth for our customers, you'll help us tackle complex automotive industry challenges through technology and innovation.

Requirements

• Key Responsibilities: • Subject Matter Expertise: Develop deep knowledge of BizzyCar’s products, technology, and processes to maximize value for customers. • Customer Onboarding & Training: Lead onboarding efforts to ensure customer alignment, provide tailored web portal configurations, and offer ongoing training to boost customer success. • Retention & Upsell: Conduct regular account reviews to identify growth opportunities, mitigate retention risks, and ensure successful renewals and upsell conversions. • Voice of the Customer: Gather and document customer feedback, collaborating with technical and business teams to address concerns and deliver product improvements. • Collaboration: Partner with the sales team to ensure alignment on customer needs, and join customer meetings when needed. • Process Improvement: Design and implement new processes within the Customer Success team to enhance efficiency and customer value. • Support Review: Monitor customer support tickets to guarantee satisfaction and address performance issues. • Qualifications: • Bachelor’s degree or equivalent experience. • 1+ years of experience in a customer-facing role, preferably within a fast-paced, technology-driven environment. • Exceptional verbal and written communication skills, including the ability to lead formal presentations. • Ability to establish trust with customers through competence and rapport. • Strong analytical skills, comfortable interpreting and presenting data insights. • Detail-oriented with excellent organizational and time-management skills to drive successful execution. • Highly curious, eager to learn, and adaptable to new challenges. • Team player with the ability to collaborate on customer accounts, new features, and internal processes.

Benefits

• We value our employees' time and efforts. • Our commitment to your success is enhanced by our competitive compensation and benefits package including paid time off, health/vision/dental insurance, HSA/FSA, 401k plan, and company equity benefits as well as future growth opportunities within the company. • Plus, we work to maintain the best possible environment for our employees where people can learn and grow with the company. • We provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. • To learn more about our company and apply, please visit: BizzyCar Careers Page and www.BizzyCar.com.