Customer Success Manager

October 17

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Horizons

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Global PEO & Employer of Record • International Recruitment • Global Mobility • Global Expansion • International Company Registration

51 - 200

Description

• At Horizons, we're building the infrastructure to power borderless teams. • By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere. • Increase existing client revenue growth through cross-sells and upsells. • Increase client retention, ensuring success and satisfaction of assigned clients. • Collaborate cross-functionally to improve processes and enhance overall client experience.

Requirements

• Bachelor's degree in business, marketing, or a related field. • 2-3 years of experience in a customer success or account management role, preferably in a B2B SaaS environment. Experience in the HR or payroll industry is a plus! • Worked for high-growth companies in a fast-moving environment. • Strong communication, interpersonal, and relationship-building skills. • Problem-solving skills with a positive can-do attitude, proven under high-pressure scenarios • Proven ability to manage multiple client accounts and drive customer success initiatives. • Experience working with CRM systems (e.g., Hubspot, Salesforce) and customer success platforms is a plus. • Passion for customer success, with a proactive and growth mindset.

Benefits

• A competitive salary • An asynchronous working environment • A "Remote-First" company environment (or Hybrid) - based on the nature of the job • The ability to work from abroad for a short period of time • Growth opportunities within the company • We provide all new joiners with the necessary hardware to ensure you have the tools you need to succeed from day one