Customer Success Associate

March 28

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Claight Corporation (Expert Market Research)

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Claight Corporation is a leading firm specializing in expert market research and consulting services. They provide comprehensive reports, analytics, and insights across various industries, helping organizations make informed decisions that drive growth and innovation. With a focus on sectors like healthcare, technology, and consumer goods, Claight leverages advanced methodologies and a talented team of professionals to deliver actionable strategies and in-depth market knowledge to clients around the world.

Market Research • Consulting Services • Market Rsearch Reports • Industry Analysis Reports • Industry Research

201 - 500 employees

Founded 2015

📋 Description

Be the point of contact and advocate for retail and institutional clients and investors. • Guide new users through the onboarding process to ensure seamless account creation and verification • Educate Exchange clients and investors on Figure Markets and its products with knowledge and enthusiasm. • Act as a bridge between customers and internal teams to address any concerns and to ensure customer satisfaction • Promote brand recognition and loyalty by ensuring unrivaled support to our clients and investors via phone, chat interactions, and email. • Leveraging data-driven insights, provide strategic recommendations to our Product Development team, influencing feature enhancements and ultimately contributing to the creation of an outstanding customer experience. • Provide technical support and troubleshooting on a variety of potential issues. Triage and route the identification of technical bugs. Provide recommendations and track until resolved. • Gather data-driven insights and analysis to operationalize and scale key processes. • Recommend modifications and additions to the Team's guiding documents including relevant policies & procedures. • Create cohesive and visually appealing and professional guides, flow charts, FAQs, and other content to support frictionless customer experiences.

🎯 Requirements

3+ years in a front line support and/or customer-facing role. • 2+ years of experience working with trading or an exchange platform, preferred. • Proven background in being a dependable and reliable team player. • Flexibility and adaptability to ongoing refinements in process and structure. • Confident, friendly, and compassionate communication skills. • Successfully complete the required compliance training. • A positive and problem-solving approach to customer service. • Ability to instill trust and rapport with customers. • BA/BS from an accredited university preferred. • Process-driven organizational skills. • A quick and flexible learning style with the ability to navigate new technology platforms.

🏖️ Benefits

Competitive salary and growth opportunities • Company quarterly performance based bonus • Equity stock options package • Employer funded comprehensive health, vision, dental insurance and wellness program for employees and their dependents • Employer funded life and disability insurance coverage • Company HSA, FSA, Dependent Care, 401k, and commuter benefits • Up to 12 weeks paid family leave • Home office and technology stipend for those working outside of a traditional office more than 75% of the time • Flexible time-off plan to empower employees to take the time off that they want and need • Continuing education reimbursement • Routine Team swag deliveries!