Director - Global Tech Support

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Cloobees

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Salesforce • Salesforce Industries • Cloud • Vlocity • Communications

201 - 500

Description

• Lead a global technical support team to ensure high-quality service delivery. • Develop strategies to enhance technical support function. • Oversee day-to-day operations and implement best practices. • Communicate effectively with customers and stakeholders. • Monitor and ensure quality of support provided to customers. • Use data-driven insights to enhance performance and operational changes. • Advocate for customer needs within CloudBees and collaborate with other departments.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field. • Significant experience in a technical support or customer support role. • Demonstrated experience in leading a global technical support team. • Strong technical background with expertise in cloud platforms and troubleshooting. • Experience in designing and implementing support processes and workflows. • Ability to track and analyze KPIs related to support operations. • Excellent verbal and written communication skills. • Strong analytical and problem-solving skills. • Willingness to travel as needed for customer engagements.

Benefits

• Generous paid time off for rest and family time throughout the year. • Commitment to global diversity and inclusion in the workplace. • Educational resources and training materials to empower customers. • Support for team members’ growth and development.