Senior Manager - Development Support Engineering

January 24

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

📞 Support Engineer

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Cloobees

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Cloobees is a global leader in Salesforce implementation and digital transformation, specializing in complex multi-cloud Salesforce projects for enterprise clients. As a Salesforce SUMMIT level partner, Cloobees combines the speed and agility of a boutique firm with the experience of a global Big 4 consultancy. Recently acquired by Synechron, Cloobees now leverages this partnership to offer enhanced innovation and expertise in Salesforce solutions worldwide. With proven delivery methodologies and a network of highly qualified consultants, Cloobees addresses industry-specific challenges in communications, energy & utilities, and insurance sectors, supported by near-shore and off-shore delivery centers. Their expertise in Salesforce Industries (Vlocity) is central to their service offerings, ensuring quality, efficiency, and scalability for clients.

Salesforce • Salesforce Industries • Cloud • Vlocity • Communications

201 - 500 employees

🏢 Enterprise

🤝 B2B

☁️ SaaS

📋 Description

• Lead a team of Development Support Engineers (DSEs) to ensure customer success. • Manage advanced troubleshooting, guidance on best practices, and collaboration with engineering teams. • Drive operational excellence and foster professional growth within your team. • Align team goals with CloudBees’ mission to drive DevSecOps transformation for customers.

🎯 Requirements

• 7+ years of experience in technical support, engineering, or a related role, with at least 5 years in a leadership or managerial position. • 5+ years of experience with Case Management systems like Zendesk, Salesforce or JSM or equivalent. • Familiarity with tools like Jira, Google workspace, Confluence, Github, Pagerduty or equivalent. • Willing to be part of the on-call rotation here within the Support organization. • Familiarity with DevOps tools and concepts, including Kubernetes, Docker, and CI/CD pipelines. • Strong background in Linux system administration and troubleshooting. • Exceptional problem-solving and communication skills, with fluency in English (written and verbal).

🏖️ Benefits

• Generous paid time off to allow employees to rest and recharge. • Support for diversity in the workplace to better serve customers.