Senior Technical Support Engineer

2 days ago

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Description

•Handle complex support issues for Ping Identity's global customers •Assist with escalated customer engagements •Investigate issues using existing knowledge and test labs •Manage customer expectations •Communicate frequently with customers •Participate in public-facing Q&A •Contribute to the knowledge base

Requirements

•Linux-based or Windows server OS management •Lightweight Directory Access Protocol (LDAP) and Directory Services •Networking inc Load Balancers, Firewalls, IP, DNS •PKI, X.509 certificates •Internet Protocols (HTTPS/SSL/TLS etc) •Troubleshoot web-based applications (through HTTP Tracing tools and log analysis) •Experience with APIs (knowledge of REST and SCIM) •Experience with scripting languages

Benefits

•Generous PTO & Holiday Schedule •Parental Leave •Progressive Healthcare Options •Retirement Programs •Opportunity for Education Reimbursement •Commuter Offset (Specific locations)