Senior Technical Support Engineer

March 18

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Content Conspiracy

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Content Conspiracy is a creative copywriting and design agency. The company specializes in producing a wide range of content and design services that help brands stand out and make their voices heard. Their offerings include copywriting and editing for various purposes such as annual reports, brand stories, and web copy, along with creative content and design services like logo and identity design, infographics, and web design. Content Conspiracy also provides training and learning design services through customized workshops and business communication training. The company, agile and remote, operates in Bengaluru, Mumbai, and Boston, catering to a wide variety of clients worldwide.

Writing • Editing • Copywriting • Creative Communication • Content Strategy

2 - 10 employees

🤝 B2B

📱 Media

📋 Description

• About Ping Identity: Digital experiences secure and seamless for all users. • As a member of the Elite Support Team at Ping Identity, you will work with our premium customers. • Investigate and reproduce issues in your own lab environment. • Manage customer expectations and ensure SLAs are being met. • You will report to the Support Team manager.

🎯 Requirements

• Excellent understanding of how SaaS applications and supporting SaaS solutions operate • Troubleshoot web-based applications (through HTTP Tracing tools and log analysis) in browsers and applications servers • Single Sign On (SAML, OAuth, OpenID & WS-FED) • Multi-Factor Authentication (PingID, SecurID, DUO) • Lightweight Directory Access Protocol and Directory Services, PKI, X.509 certificates, and Kerberos • Internet Protocols (HTTPS/SSL/TLS) • Networking including Load Balancers, Firewalls, IP, and DNS • Linux-based and Windows server OS management • Excellent communication skills and organization • Experience working in high-pressure environments • Desired Technology Exposure and Knowledge • Containerized Infrastructure – Docker / Kubernetes • API Management inc. Postman / cURL • Web-application servers (i.e. Apache, IIS, NGINX, Tomcat, WebSphere, and WebLogic) • Identity & Access Management or Federation experience with CA SiteMinder/IdentityMinder, IBM Identity and Access Manager, Oracle Access Manager • User Provisioning (SCIM) • Cloud Services such as Azure, O365, AWS

🏖️ Benefits

• Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations)