Senior Dedicated Support Engineer - AI Object Storage Expert

March 18

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DDN

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DDN is a global leader in AI data intelligence platforms, providing high-performance data management solutions designed to optimize and accelerate AI and computing tasks. With over two decades of experience, DDN specializes in delivering cutting-edge technology for data-intensive applications across various industries, including healthcare, financial services, and telecommunications. Their comprehensive solutions include state-of-the-art hardware and software systems that empower enterprises to effectively manage complex datasets and drive innovation through artificial intelligence.

Artificial Intelligence • Data Storage • Machine Learning • Analytics • Enterprise AI

1001 - 5000 employees

Founded 1998

🤖 Artificial Intelligence

💳 Fintech

💰 $10M Funding Round on 2011-06

📋 Description

• Responsible for delivering the “premier experience” for DDN’s most demanding customers • Provide premier service and support to DDN’s largest and most critical customers • Employ multiple communication channels (phone, chat, physical and virtual meetings, cases, etc) to understand customer needs, develop trustworthy relationships, and exceed customer expectations • Work directly with customer technical staff to solve issues with sense of urgency, at times managing competing priorities • Create test plans and procedures for customer upgrades and maintenance • Work with DDN Product Engineering to drive product enhancements based on customer use and feedback (bug fixes, features, documentation) • Work with DDN Education on training engagements and opportunities for improvement • Help develop and maintain internal support tools (SW) • Occasional travel and on-site work • Participate in on-call rotations with short response times • Must have considerable knowledge operating and/or supporting high-speed, large scale distributed storage solutions, ideally multi-protocol environments covering POSIX, block, and object storage (e.g., S3 compliant)

🎯 Requirements

• Must have 7+ years’ experience in a similar technical role supporting production environments • Experience supporting solutions post-sale • Proven in-depth technical knowledge and problem analysis skills • Excellent customer interfacing skills • Solutions orientated with an aptitude from analytical thinking and problem solving • Proven skills and a solid team player • Good verbal and written communication skills (English, second language beneficial) • Must be comfortable leading technical conversations with customers to drive problem resolution • 7+ years of experience working with S3-compliant object storage or similar technologies • A demonstrable understanding of storage system data protection mechanisms (e.g., Erasure Coding) • Strong knowledge of Linux, and TCP/IP- and Infiniband-based high speed networking • Strong knowledge of RDMA enabled networks (e.g., Infiniband, RoCE) • Experience with multi-protocol storage systems (block, parallel POSIX, S3, etc) • Experience with Lustre or other parallel file system at scale • Experience managing multi-tenant storage environments • Experience with Prometheus, Grafana, and Log Aggregation • Experience with Kubernetes or other container orchestration technologies • Experience with Docker Compose • Experience with Spark • Experience working with AI pipelines and technologies • Experience developing administrative scripts in Python, Perl, Bash, or similar language • Experience working with file transfer (e.g., SFTP, RSYNC, FTP) and NAS protocols (NFS, CIFS) • Experience working with authentication protocols (LDAP, OAuth2/OIDC, Kerberos, SAML) • Experience working with network discovery and diagnostic tools (e.g. LLDP, tcpdump, Wireshark)