Technical Writing Manager

March 28

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Cloobees

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Cloobees is a global leader in Salesforce implementation and digital transformation, specializing in complex multi-cloud Salesforce projects for enterprise clients. As a Salesforce SUMMIT level partner, Cloobees combines the speed and agility of a boutique firm with the experience of a global Big 4 consultancy. Recently acquired by Synechron, Cloobees now leverages this partnership to offer enhanced innovation and expertise in Salesforce solutions worldwide. With proven delivery methodologies and a network of highly qualified consultants, Cloobees addresses industry-specific challenges in communications, energy & utilities, and insurance sectors, supported by near-shore and off-shore delivery centers. Their expertise in Salesforce Industries (Vlocity) is central to their service offerings, ensuring quality, efficiency, and scalability for clients.

Salesforce • Salesforce Industries • Cloud • Vlocity • Communications

201 - 500 employees

🏢 Enterprise

🤝 B2B

☁️ SaaS

📋 Description

• We're looking for an experienced Technical Writing Manager to lead our documentation team. • The ideal candidate will oversee high-quality technical content development while mentoring writers and collaborating with cross-functional teams. • Grow a high performing team of Technical Writers. • Lead a team of remote Technical Writers, providing mentorship, guidance, and career development. • Help Technical Writers refine their writing skills by providing feedback on accuracy, clarity, and consistency. • Track and report on documentation metrics and team performance. • Advocate for user needs and documentation requirements throughout the organization. • Coordinate onboarding for new team members. • Produce high quality technical content. • Establish and maintain documentation standards, style guides, and best practices. • Collaborate with product, engineering, and design teams to align documentation with product roadmaps. • Prioritize the maintenance of content based on metrics and business cases. • Occasionally contribute to content projects. • Drive the technical content strategy. • Suggest new topics and creating processes to help the team deliver high quality content efficiently. • Utilize metrics and data analysis to refine content strategy. • Stay current with best practices, use of new (AI) technologies to deliver valuable content and user experience to customers.

🎯 Requirements

• 5+ years of technical writing experience • At least 2 years leading technical writing teams or projects for enterprise-level software • Experience working with Agile development teams • Native-level English language skills (written and spoken) • Strong problem solving and communication abilities • Proven track record developing technical writing talent • Proficiency with Git, Jira, and markup languages (AsciiDoc, Markdown) • Ability to work with subject matter experts to clarify and organize complex technical content • Strong project management skills • Experience with CI/CD technologies and processes (preferred) • Experience implementing and maintaining a docs-as-code workflow (preferred)

🏖️ Benefits

• Generous paid time off to allow our employees time to rest, recharge and to be present with family and friends throughout the year. • We believe that the more diverse we are, the better we serve our customers.