Technical Support Engineer - Zero Trust Focused

July 28

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Cloudflare

WebsiteLinkedInAll Job Openings

nginx • lua • go • web performance • web security

1001 - 5000

💰 $150M Series E on 2019-03

Description

• Cloudflare is seeking a Technical Customer Support Engineer to solve complex problems • Work with customers on technical support issues • Collaborate with the Technical Operations team • Focus on supporting Content Delivery products like Zero Trust, Workers, and CDN

Requirements

• Previous experience in a customer-facing role • Experience solving DNS and other networking-related problems • Understanding of how the Internet works • Experience with Identity and Access Management protocols (SSO, SAML, OAuth, etc.) • Supporting and troubleshooting multi-factor mechanisms (TOTP, SMS, FIDO, etc.) • Thrived in a support role where problem resolution was key • Comfortable communicating through various support channels • Motivated self-starter looking to expand skillset • Flexibility to work holidays and rotational weekend shifts

Benefits

• Medical/Rx Insurance • Dental Insurance • Vision Insurance • Flexible Spending Accounts • Commuter Spending Accounts • Fertility & Family Forming Benefits • On-demand mental health support and Employee Assistance Program • Global Travel Medical Insurance • Short and Long Term Disability Insurance • Life & Accident Insurance • 401(k) Retirement Savings Plan • Employee Stock Participation Plan • Flexible paid time off covering vacation and sick leave • Leave programs, including parental, pregnancy health, medical, and bereavement leave