Technical Customer Success Manager

February 26

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Cloudinary

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Cloudinary is a leading provider of a cloud-based platform that allows businesses and developers to manage, transform, and deliver rich media content including images and videos. The platform offers a range of solutions such as digital asset management (DAM), programmable media APIs, low-code workflow automation, and generative AI for media content. Cloudinary's services are designed to enhance performance, streamline workflows, and improve user experience with tools that include automated image transformations, video APIs, and AI-powered optimizations. Trusted by over 2 million developers and 10,000 enterprises, Cloudinary caters to various industries including media and entertainment, retail, and e-commerce, offering seamless integration capabilities for various technology stacks.

Images • Cloud • Media • Internet • Video

201 - 500 employees

Founded 2012

☁️ SaaS

🔌 API

🛍️ eCommerce

💰 $100M Secondary Market on 2022-02

📋 Description

• Manage the customer lifecycle at scale, ensuring a seamless transition from adoption through adoption and maturity through automated and well-timed personal engagement, in conjunction with other Scaled team members • Leverage automation, digital programs, and data-driven insights to ensure customers achieve their desired business outcomes and goals • Act as a trusted advisor by developing scalable content that aligns customer needs with our solutions • Provide technical guidance at scale, helping developers, product managers, and system architects around best practices on how to use our image and video platform • Proactively drive adoption by monitoring customer usage trends and deploying automated interventions to maximize value realization • Serve as a customer advocate internally, synthesizing insights from customer interactions and usage data to influence product development, support and sales strategies • Track customer health using analytics and segmentation, identifying risks early and implementing proactive mitigation strategies • Identify expansion and upsell opportunities through scaled motions, in collaboration with sales to drive revenue growth

🎯 Requirements

• 2+ years experience as a Customer Success Manager, Scaled CSM, or Digital CS in a SaaS company • Experience with a technical SaaS product, with experience in web/mobile environments, APIs, and cloud-based technologies as a plus • Strong communication skills, with ability to engage customers effectively through digital and scalable programs • Highly organized, self-driven, and results-oriented with the ability to manage multiple customers simultaneously • A data-driven mindset, leveraging customer insights and segmentation to optimize engagement strategies • Minimal travel required (up to 10%, as needed)