CloudWalk, Inc.
CloudWalk, Inc. is focused on revolutionizing the payments industry by democratizing financial services and empowering entrepreneurs through innovative solutions. Their mission is to create a fair and technologically advanced payment network on Earth and beyond. Utilizing AI and blockchain, CloudWalk offers products such as InfinitePay, a financial platform serving businesses in Brazil, and JIM, an instant payment system in the US. Stratus, their high-performance blockchain, supports global payment networks. CloudWalk emphasizes customer engagement and disruptive economic models to transform how merchants sell and profit.
Payment Services • Blockchain
Customer Support Engineer - PWD
March 14
CloudWalk, Inc.
CloudWalk, Inc. is focused on revolutionizing the payments industry by democratizing financial services and empowering entrepreneurs through innovative solutions. Their mission is to create a fair and technologically advanced payment network on Earth and beyond. Utilizing AI and blockchain, CloudWalk offers products such as InfinitePay, a financial platform serving businesses in Brazil, and JIM, an instant payment system in the US. Stratus, their high-performance blockchain, supports global payment networks. CloudWalk emphasizes customer engagement and disruptive economic models to transform how merchants sell and profit.
Payment Services • Blockchain
📋 Description
• About CloudWalk: • We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. • With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically. • The Role: • You're the frontline hero, the voice of InfinitePay. • In our high-octane world, you'll tackle customer issues head-on, from simple guidance to complex technical juggernauts. • Your mission: Deliver exceptional service, solve problems end-to-end, and turn challenges into triumphs.
🎯 Requirements
• Exceptional communication skills, adept in various interactions. • A keen desire to create outstanding customer experiences. • Analytical prowess and logical problem-solving skills. • A sense of ownership, treating each situation with responsibility and dedication. • Meticulous attention to detail, coupled with an eagerness to continuously learn and improve. • Fluency in Portuguese. • Upper intermediate English skills, primarily for internal communication with our diverse, multinational team. • Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies. • Basic knowledge of SQL. • Familiarity with programming languages, particularly Ruby || Python. • Passion for technology, especially tools like ChatGPT, and how they can transform customer experiences.
🏖️ Benefits
• A chance to grow and learn in a supportive, dynamic environment. • A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation.
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