Freelance Latin America
Freelance Latin America is a platform tailored for freelancers and small businesses in Latin America, providing tools to create personalized digital links that connect to various social media platforms and online stores. It facilitates the unification of their online presence, enabling users to share and promote their work seamlessly across multiple channels, enhancing their visibility and audience engagement. With an emphasis on monetization, Freelance Latin America offers solutions for payment collection and audience analytics, making it an essential resource for creators and entrepreneurs in the region.
Recruitment and Headhunting Services • Placement Services • Outsourcing Services • Call Center Services • Human Resources
Technical Support Specialist - Remote
February 12
Freelance Latin America
Freelance Latin America is a platform tailored for freelancers and small businesses in Latin America, providing tools to create personalized digital links that connect to various social media platforms and online stores. It facilitates the unification of their online presence, enabling users to share and promote their work seamlessly across multiple channels, enhancing their visibility and audience engagement. With an emphasis on monetization, Freelance Latin America offers solutions for payment collection and audience analytics, making it an essential resource for creators and entrepreneurs in the region.
Recruitment and Headhunting Services • Placement Services • Outsourcing Services • Call Center Services • Human Resources
📋 Description
• Provide exceptional customer support via ticketing systems like Intercom, ensuring issues are resolved promptly and effectively. • Troubleshoot and resolve customer inquiries related to our Enterprise Software or SaaS Solution, maintaining high satisfaction levels. • Take direct calls from customers to assist with technical issues, objections, and complex problem-solving. • Craft clear, concise, and engaging written responses to technical inquiries, making complex concepts easy to understand. • Collaborate with internal teams to escalate and resolve advanced technical issues, contributing to product improvement. • Monitor and manage a ticket queue, ensuring all customer interactions are handled within defined SLAs. • Commit to working specific hours to meet customer support needs, including potential shifts or on-call coverage.
🎯 Requirements
• Proficiency in English language skills at either C1 or C2 level is required • English Resume is required • Prior SaaS support experience, with hands-on technical troubleshooting expertise. • Experience managing customer issues through ticketing platforms like Intercom. • Proven track record of success in a technical support role for an Enterprise Software or SaaS solution. • Strong verbal communication skills, with the ability to handle objections professionally and confidently.
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