Credit Processing β’ Debit Processing β’ ATM Network β’ Fraud & Risk Management β’ Recovery Solutions
1001 - 5000
2 days ago
πΊπΈ United States β Remote
π΅ $84.9k - $108.2k / year
β° Full Time
π Senior
π§ Business Analyst
Credit Processing β’ Debit Processing β’ ATM Network β’ Fraud & Risk Management β’ Recovery Solutions
1001 - 5000
β’ Elicit, document, and analyze business requirements and processes β’ Leverage deep knowledge of ServiceNow to design and implement effective solutions β’ Apply ITIL best practices to optimize service delivery and improve operational efficiency β’ Ensure adherence to ServiceNow Software Development Lifecycle (SDLC) processes β’ Develop and execute test cases, including functional, regression, and integration testing β’ Collaborate with technical and non-technical stakeholders to gather requirements β’ Create clear and concise documentation, including requirements specifications β’ Actively engage across the team and project stakeholders
β’ Bachelors degree or equivalent work experience β’ Minimum 5 years of hands-on experience with ServiceNow, including a strong understanding of ITSM processes and best practices β’ Excellent oral and written communication skills β’ Excellent analytical/critical thinking skills β’ A self-starter that can work independently or collaboratively as needed β’ ITIL Foundation certification or higher is preferred β’ Proven ability to elicit, analyze, and document business requirements β’ Familiarity with ServiceNow architecture, data modeling, and integration technologies β’ Ability to identify and resolve complex business problems
β’ 401(k) with generous company match β’ Health, Dental, and Vision Insurance options β’ Health Savings Account/Flexible Spending Account β’ Life Insurance β’ Short- and Long-Term disability benefits β’ Pregnancy and Parental Leave β’ Tuition Reimbursement β’ Paid Time Off (PTO) β’ Paid Holidays β’ Community Volunteer Time Off β’ Employee Assistance Program
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