Floor Operations Supervisor

5 days ago

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The Coca-Cola Company

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The Coca-Cola Company is a global beverage corporation with a rich history of over 136 years in refreshing the world. Known for its flagship product, Coca-Cola, the company has developed a diverse portfolio of over 200 brands, including sparkling beverages, hydration options, coffee and tea, juices and dairy, and alcohol-ready-to-drink beverages. Committed to sustainability, The Coca-Cola Company actively engages in initiatives like water stewardship, sustainable agriculture, and reducing sugar in its products. Operating in more than 200 countries, the company strives to make a positive social impact through diversity, equity, and inclusion efforts and partnerships. The Coca-Cola Foundation supports various community initiatives worldwide. The company offers numerous career opportunities globally, emphasizing an inclusive and accessible workplace.

Beverages

10,000+ employees

Founded 1886

👥 B2C

📋 Description

• Oversee day-to-day operational execution of Contact Center functions. • Provide support to Contact Center associates and assist in their development. • Analyze trends for action and support process improvements. • Promote improved performance via sharing of best practices. • Monitor operations to ensure timely completion of work. • Address unexpected circumstances impacting operations. • Provide supplemental coaching and development for associates. • Utilize reports to identify trends and performance gaps. • Develop departmental activities and training support. • Support leadership with schedule changes and team monitoring.

🎯 Requirements

• Bachelor's Degree or Related Work Experience • Call Center experience • Knowledge of Workforce Management systems • Supervisory experience • Operation Management • Problem Solving • Communication

🏖️ Benefits

• A full range of medical, financial, and/or other benefits, dependent on the position, is offered. • We believe a diverse, equitable and inclusive workplace makes us a stronger and more innovative company. • Supporting the financial and personal well-being of our employees. • Empowering employees to prioritize their career development by building capabilities, developing new skills, and leaning into new experiences.