Client Support Manager

October 26

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Cohere Health

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Description

• Company Overview: • Cohere Health is a fast-growing clinical intelligence company. • Manager of Client Experience Support team lead the team to deliver exceptional service. • Involves troubleshooting, investigation, and resolving issues promptly. • Build strong relationships and optimize processes. • Understand the impact of bugs to users and the larger business. • Translate stakeholders’ needs and asks into actionable directives for technical teams. • Trend monitoring and process improvement.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Healthcare Management, or a related field required • 3+ years experience as a Support Manager in the healthcare industry preferred • Proficiency in JUnit framework and Cypress automation tools. • Basic knowledge of the healthcare domain. • Strong leadership and team management skills. • Excellent analytical, problem-solving, and decision-making abilities. • Superior attention to detail and a commitment to maintaining high standards. • Ability to communicate effectively with both technical and non-technical stakeholders. • Knowledge of agile development methodologies.

Benefits

• Health insurance • 401k • Bonus