Client Support Manager
6 days ago
🇺🇸 United States – Remote
💵 $90k - $105k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📁 Client Service Representative
🗽 H1B Visa Sponsor
Description
• Company Overview: • Cohere Health is a fast-growing clinical intelligence company. • Manager of Client Experience Support team lead the team to deliver exceptional service. • Involves troubleshooting, investigation, and resolving issues promptly. • Build strong relationships and optimize processes. • Understand the impact of bugs to users and the larger business. • Translate stakeholders’ needs and asks into actionable directives for technical teams. • Trend monitoring and process improvement.
Requirements
• Bachelor’s degree in Computer Science, Engineering, Healthcare Management, or a related field required • 3+ years experience as a Support Manager in the healthcare industry preferred • Proficiency in JUnit framework and Cypress automation tools. • Basic knowledge of the healthcare domain. • Strong leadership and team management skills. • Excellent analytical, problem-solving, and decision-making abilities. • Superior attention to detail and a commitment to maintaining high standards. • Ability to communicate effectively with both technical and non-technical stakeholders. • Knowledge of agile development methodologies.
Benefits
• Health insurance • 401k • Bonus
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