Client Services Manager - Schools

October 20

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Supplemental Health Care

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Health Care Workforce Solutions • Health Care Travelers • Nursing Professionals • Therapy Professionals • Nurse Practitioners

501 - 1000 employees

🎯 Recruitment

⚕️ Healthcare Insurance

Description

• SHC's mission is to create a world-class healthcare staffing company that connects those with caring hearts to opportunities that fulfill their life purpose – serving others • The Schools Division is looking for a dynamic, driven, and resilient Client Service Manager. • Build a book of business of clients from the ground up within the Schools division • Build relationships with different types of stakeholders in an organization • Hit minimum performance standards per week as outlined by Manager • Track and follow-up on Client Expert Opinion Scores (EOS) • Work to achieve pre-established goals for days filled/fill rate per month • Develop marketing, account management and sales strategies to establish and/or expand staffing business in current territory with both new and existing clients • Negotiate, compose and execute contracts and achieve pre-established goals for contracts out/in per week • Maintain continuous source of information and availability of the active base of clients; take appropriate and timely measures to meet the needs of the clients with appropriate follow-up; uncover clients' needs, situations, and problems by asking • Coordinate the seamless transition of new clients and client needs to recruitment/staffing team members; serve as liaison between recruitment and clients • Communicate with clients regarding possible extensions for talent, or with talent once they have completed assignments • Use the sales process when meeting with people from different levels, positions or backgrounds, to overcome resistance/complaints by recruits/clients • Establish appropriate recruiting activities to ensure high percentage of orders are filled on time • Maintain, manage and submit weekly activity reports per deadlines • Assist client with Quality Assurance functions as it relates to providers • Travel via car or airplane to cover territory, as needed • Work with current and prospective clients to identify new RFP and/or MSP opportunities to develop new direct business lines • Make formal presentations to potential clients to increase awareness of Supplemental Health Care (SHC) and to promote local and national services • Other duties as assigned

Requirements

• Located in California • Loves hunting for new business prospects and thrives in a competitive market • Minimum of 2-3 years sales experience required; School staffing/health care industry experience required • Bachelor’s Degree preferred • Must have a working knowledge of computers and software systems including Microsoft Office products and the Internet; internet job boards and internet recruiting experience preferred • Basic knowledge of business and management principles involved in recruiting, staffing, production methods, human resources, and/or similar or relevant work experience • Knowledge of proper grammar, spelling and rules of composition • Knowledge of principles and methods for selling recruiting services; this includes marketing strategy and tactics, sales techniques, and sales management systems • Ability to read, analyze and interpret production reports • Ability to successfully skill market and open new business opportunities • Ability to work independently and with other team members • Ability to organize and complete work in a timely manner • Ability to multi-task • Ability to communicate effectively with all levels of the organization • Must be able to work for prolonged periods of sitting, typing and use of the phone and computer • Must be detail-oriented and highly organized • Must successfully complete onboarding training/tutorials and attend future webcasts/trainings as required

Benefits

• Permissive PTO • Medical and dental insurance • Matching 401k plan • Champion Circle • Access to LinkedIn Learning • Employee assistance program • ERG's and leadership development programs