Coinbase
Coinbase is a leading cryptocurrency exchange platform that allows individuals and institutions to buy, sell, and trade various crypto assets such as Bitcoin and Ethereum. The company offers advanced trading tools, institutional solutions, and a self-hosted wallet for storing and managing cryptocurrencies. With a strong focus on security and transparency, Coinbase provides a trusted platform used by millions globally. It supports various features including staking, earning rewards, and spending crypto through their cards. Additionally, Coinbase provides developer tools and APIs for building onchain applications, making it a comprehensive hub for engaging in the crypto economy.
Digital Currency • Software • Payment Processing • Bitcoin • Technology
Director - Global Consumer Support Operations
March 21
Coinbase
Coinbase is a leading cryptocurrency exchange platform that allows individuals and institutions to buy, sell, and trade various crypto assets such as Bitcoin and Ethereum. The company offers advanced trading tools, institutional solutions, and a self-hosted wallet for storing and managing cryptocurrencies. With a strong focus on security and transparency, Coinbase provides a trusted platform used by millions globally. It supports various features including staking, earning rewards, and spending crypto through their cards. Additionally, Coinbase provides developer tools and APIs for building onchain applications, making it a comprehensive hub for engaging in the crypto economy.
Digital Currency • Software • Payment Processing • Bitcoin • Technology
📋 Description
• Ready to be pushed beyond what you think you’re capable of? • At Coinbase, our mission is to increase economic freedom in the world. • To achieve our mission, we’re seeking a very specific candidate. • Our work culture is intense and isn’t for everyone. • As the Director, Global Consumer Support Operations you’ll be fully responsible for leading a growing team of experienced customer support professionals to provide a world class experience for our millions of Retail customers. • You will be responsible for the quality of our customer support, which entails building, growing and managing a high performing and diverse team across multiple countries and multiple contact channels. • You will lead through a team of global leaders, internal stakeholders and outsourced partners to achieve a seamless customer experience and scale in a thoughtful, effective way. • Additionally, you will manage our process excellence team, that is taking our processes from good to great by eliminating inefficiencies and introducing technology that enables our agents to focus on the human elements of support.
🎯 Requirements
• 15+ years experience leading an increasingly complex (1,000+ headcount) operations and process improvement programs. • Simplifier - You can see through the trivial many, identify the meaningful few, and deliver results against key focus areas. • Resilient - You can lead through volatility of the market conditions, learn, adapt, and self-motivate. • Intelligent and Experienced- You have a breadth of knowledge from experience paired with natural intellectual curiosity. • Scrappy and proactive – naturally curious enough to “figure it out”; able to pivot and ruthlessly re-prioritize; bias for action and proposing solutions • Expert communicator – ultra clear written and verbal communication; ability to write docs and simplify complex topics for senior audiences • Passion – for creating an exceptional experience for Coinbase customers. • Nice to haves: • MBA or higher level degree • Crypto, financial services, or other tech-company experience • Lean Six Sigma, or green/black belt certification
🏖️ Benefits
• Target bonus • Target equity • Benefits (including medical, dental, vision and 401(k))
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