Senior Manager, CX Compliance QA and Enablement

4 days ago

Apply Now

Receive Emails with Similar Jobs

Coinbase

WebsiteLinkedInAll Job Openings

Digital Currency • Software • Payment Processing • Bitcoin • Technology

1001 - 5000

💰 $21.4M Post-IPO Equity on 2022-11

Description

• As a Senior Manager of Compliance Quality Assurance (QA) and Enablement on our Customer Experience (CX) team, you will serve as the first line of defense within the QA function. • Leading a high-performing, global team of dedicated QA professionals and Content Strategists. • Enhance processes and documentation to provide valuable control insights to the business. • Maintain the integrity of quality data and foster continuous optimization through robust feedback loops.

Requirements

• Minimum of 10 years of relevant experience in financial services, technology, quality, and/or customer support. • Deep understanding of AML and KYC counterparty risk identification and mitigation principles, including BSA/AML, CDD/EDD, JMLSG, Sanctions, Fincen CDD, Travel Rule, and TMS global regulatory requirements. • Strong communication skills with the ability to interface effectively with regulators and executive teams. • Proven experience in designing and executing QA programs and managing QA teams across various functions. • Expertise in project management and process improvements. • Strong planning skills with the ability to manage multiple priorities and tasks in a high-growth, fast-paced environment. • Flexible and adaptable to meet the evolving needs of the organization. • Willingness to travel up to 10% to Coinbase offices and vendor locations.

Benefits

• target bonus • target equity • benefits (including medical, dental, vision and 401(k))