Bilingual Customer Service Representative

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Colibri Group

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Appraisal • Distance Learning • Business • Teachers • Nurses

1001 - 5000 employees

📚 Education

🤝 B2B

💸 Finance

Description

• At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, • Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers, • and the community as a whole. • XCEL Testing Solutions, a Colibri Group Brand, is the premier provider of Online Insurance Education for Insurance and Securities Licensing. • For over 25 million students, our research-based learning approach has been the key to passing standardized knowledge, skills, and assessment exams. At the heart of XCEL Testing Solutions is our "Preparing People to Pass" e-learning platform, which offers a wealth of online content. This includes interactive assessments, engaging multimedia materials, and customized learning paths tailored to meet individual needs. Our M-Learning platform further enhances flexibility, allowing students to study anytime, anywhere, on any device. • When you join Colibri, you’ll be part of a team that’s supporting our customers from the front lines. As a Customer Service Representative, you’ll play a vital role in enabling first call resolution in a constantly evolving industry, while using a variety of tools and technology. In the process, you’ll handle a broad range of customer service call types such as processing extensions of expired products, enrolling customers in coursework, and assisting customers as they navigate our website. It’s an opportunity to showcase your customer experience expertise and assist us in creating customers for life!

Requirements

• Reliable in-home internet connection. • Dedicated, quiet, and distraction-free workspace. • High school diploma or equivalent. • Proficiency in Microsoft Office. • Customer Service experience. • Strong work ethic and self-motivation with a commitment to succeed both individually and as a team.

Benefits

• 401(k) matching • Health, Dental & Vision Insurance • Paid time off • Paid training • Employee Assistance Program • Professional Education Coursework • Tuition Reimbursement