Collibra
Collibra is a leading provider of data intelligence solutions, recognized for its excellence in data governance, data cataloging, and data quality. The Collibra Data Intelligence Platform allows enterprises to manage and utilize data effectively by offering tools for data governance, data lineage, data privacy, and AI governance. With strong partnerships and a global presence, including offices in the USA and Belgium, Collibra supports various industries such as financial services, healthcare, retail, and more. Its platform is highly regarded for its robust integration capabilities, API offerings, and comprehensive approach to data risk management and compliance.
data governance • enterprise software • data stewardship • semantic technology • Chief Data Officer
Premium Support Engineer
January 25
🇺🇸 United States – Remote
💵 $96k - $120k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🦅 H1B Visa Sponsor
Collibra
Collibra is a leading provider of data intelligence solutions, recognized for its excellence in data governance, data cataloging, and data quality. The Collibra Data Intelligence Platform allows enterprises to manage and utilize data effectively by offering tools for data governance, data lineage, data privacy, and AI governance. With strong partnerships and a global presence, including offices in the USA and Belgium, Collibra supports various industries such as financial services, healthcare, retail, and more. Its platform is highly regarded for its robust integration capabilities, API offerings, and comprehensive approach to data risk management and compliance.
data governance • enterprise software • data stewardship • semantic technology • Chief Data Officer
📋 Description
• Joining Collibra’s Premium Support team • Collibra seeks to expand our Premium Customer Support team with the addition of a Premium Support Engineer (PSE) to support the company's growth and the growth of the Premium Support organization. • The PSE will be a product expert assigned to a small number of Collibra’s most strategic Premium customers supporting their post-implementation product issues. • The PSE provides a critical customer facing role by developing relationships with the customer’s technical staff and working closely with other facets of Collibra such as Consulting, Engineering, Customer Success and Sales to ensure the customer is receiving value from their investment in the Premium Support offering and their Collibra products.
🎯 Requirements
• 5+ years in a technical customer facing role, ideally supporting Enterprise Class customers in an SaaS environment • Experience in Technical Account Management, Support or similar type of Premium or Signature Service organization dealing with Enterprise Software Application Support • Experience troubleshooting web-based applications • Experience with Java, REST API and SSO with a working knowledge of kubernetes, VM/K8s. SQL, SSL, SSO, and LDAP is a plus • Experience and a strong interest in developing deep customer relationships while facilitating discussions about enterprise IT architecture • A bachelor’s degree or equivalent related working experience is required • This position is not eligible for visa sponsorship
🏖️ Benefits
• Professional Development • Health Coverage • Paid Time Off and Flexibility • Diversity, Equity, and Inclusion
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