MLOps Engineer - Customer Success

October 15

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Comet

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Machine Learning • Data Science • Developer Tools • Software

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Description

• About Comet: Our mission is to help every organization drive business value from AI. • About the Position: As a MLOps Engineer - Customer Success at Comet, you will be responsible for guiding our largest Enterprise customers to accelerate their adoption of the Comet platform. • You will work with customer stakeholders to illustrate the value delivered through Comet’s software and services. • You will also advocate for the customer to ensure success across teams and help in scaling processes.

Requirements

• 4+ years of proven experience experience with customer success, technical consulting, professional services, or related customer-facing organizations. • 2+ years of actual proven experience working directly with customers and partners in the data science and machine learning domain, or in the data management space: big data and analytics, data integration, major cloud platforms (AWS, GCP, Azure) is a MUST. • Strong track record of managing a portfolio of customers to drive product adoption or responsible for delivering complex customer projects. • Proven ability to manage competing priorities in a fast-paced environment. • Understanding of current ML and MLOps landscape (applications, tools, new research) - A Must. • Knowledge of Python - A Must. • Basic experience working with the major cloud providers (AWS, Azure, GCP). • Basic understanding of the processes required to deploy, upgrade and maintain software on customer infrastructure. • Passion for providing outstanding customer experiences. • Quick problem solver with exceptional attention to detail. • Strong communication and presentation skills; even better listening skills. • Experience establishing credibility with senior decision-makers, especially those in engineering leadership. • Track record of thinking analytically to create solutions that deliver real business value. • Strong organizational skills when juggling multiple accounts and assignments. • An intrinsic motivation to exceed goals and help others do the same. • Track record of proactively improving internal and customer-facing processes and systems. • Travel a couple of times per quarter, or more, as the business requires.

Benefits

• Competitive base salary - $130K - $180K based on proven experience, skills and location. • Competitive benefits package. • Flexible working hours and remote work options. • Opportunities for professional growth and development. • A collaborative and innovative work environment. • The chance to work with cutting-edge technologies and projects. • This role will be fully remote in the USA working with a global team (large presence in the US, Tel Aviv and Europe).– some flexibility with work hours is required.