Manager - Customer Success Management, Enterprise - North America

October 15

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HackerOne

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💰 $49M Series E on 2022-01

Description

• The Manager of Customer Success Management will focus on developing and guiding the Enterprise Customer Success team in North America. • This role includes hiring, onboarding, coaching, and tracking team performance against critical KPIs/OKRs while also serving as an escalation point for the team. • A strong understanding of hacker-powered security best practices and a collaborative approach with ethical hackers are essential for success. • The Customer Success team builds exceptional customer experiences, serving as trusted advisors to help clients successfully run programs on HackerOne.

Requirements

• 5+ years of experience in a Customer Success role, with demonstrated expertise in account management and customer engagement. • At least 3 years of experience managing enterprise, focusing on accountability and growth. • Proven ability to manage and execute projects reliably, using data-driven insights to guide decision-making. • Advanced troubleshooting skills and the ability to make strategic decisions in a dynamic environment. • Strong customer service orientation with a track record of resolving incidents and maintaining customer satisfaction. • Excellent time management, communication, presentation, and relationship-building skills. • Ability to provide constructive feedback to direct reports, fostering trust and confidence while holding them accountable. • Experience collaborating with cross-functional teams and driving initiatives across departments. • General knowledge of security concepts, IT operations, and project management best practices. • Must be based remotely in US or Canada (Pacific, Mountain, or Central time preferred).

Benefits

• Offers Equity • Multiple Ranges