Customer Success Manager

October 11

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Ordergroove

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customer experience • eCommerce • software-as-a-service • technology • Internet of things

51 - 200

Description

• Develop a deep understanding of your customers’ businesses • Understand your customer’s organizational landscape and build relationships • Anticipate customer needs and manage project plans • Educate customers on best practices and advise on strategies • Conduct comprehensive business reviews that demonstrate understanding of goals • Participate in and provide guidance for innovative cross-functional projects • Support internal team members and share best practices

Requirements

• 3-6+ years of customer management/vendor management experience ideally with some experience working in SaaS retail-tech or mar-tech • Experience project managing complex initiatives and campaigns from inception to launch to evaluation and optimization • Outstanding communication, interpersonal, and presentation skills • Experience in web-based business or retail industry experience that includes e-commerce on major platforms such as Shopify, Salesforce, BigCommerce and Magento • Desire to go beyond the basics and bring new ideas and thinking to Ordergroove and our clients • Optimistic, able to face challenging problems with enthusiasm, with a willingness to roll up your sleeves to get the job done • An ability to manage competing priorities in a fast-paced environment • Excellent work ethic, team player, resourceful, and a positive ‘can-do’ outlook • Advanced skills in Google Suite • BS / BA degree required

Benefits

• Flexible work from anywhere culture • Flexible PTO • Annual personal development budget • Competitive compensation including stock options • Incredible, affordable benefits