Customer Success Manager

October 8

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Description

• Residential HVAC drives 10% of all energy use, and Conduit Tech aims to make that energy significantly more efficient. • We build innovative software for HVAC contractors to enable comfortable, efficient, and sustainable homes for every homeowner. • As our Customer Success Manager, you will play a foundational role in helping scale early-stage HVAC startup. • You are obsessed with our customer - you want to support our Pros in the field. • You work in a self-directed manner and crave a massive impact. • You will play a central role in facilitating customer feedback, and serve as a critical link between our customers, Sales, and Product. • You will train our teams on our technology and how to excel in the home with it and ensure satisfaction across the user journey: facilitating smooth and successful onboarding, an ongoing great experience and customer technical support as needed. • You will play a critical role in driving our customers’ impact and be responsible for diving deep into data to drive success and account growth, and developing new initiatives, trainings, and success initiatives to make the Conduit Tech experience the best.

Requirements

• Customer Success experience: Extensive experience working in world-class customer success management, account management, sales or training, and even better if experience in B2B SaaS, or Home Services. You are well-versed in implementation, project management, and training methodologies with the ability to learn new technologies quickly • High attention to detail and ability to manage multiple priorities and deal types • Exceptional written and verbal communication skills • Proven track-record delivering impact: Proven results reducing churn, driving account expansion, and increasing product adoption. • Work full-time, remotely on the East Coast starting at 8am ET, with up to 40% travel. • Must be able to drive rental cars.