Member Relations Manager

March 27

⚔️ Virginia – Remote

Although this job is listed in Virginia, this company may be open to hiring remote in other states.

💵 $59k - $61k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

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Common App

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Common App is a widely used platform that simplifies the college application process for students applying to multiple institutions. It offers resources and tools for students, counselors, and colleges to streamline the application process, promote access and equity, and provide insights through reports. Common App connects students to a wide array of colleges, offering information on financial aid and scholarships, as well as support for transfer and first-year student applications. The platform aims to inspire and facilitate higher education pursuits with a focus on equity and integrity in the admissions process.

Higher Education • College Counseling • Admission and Enrollment • Applying to College

51 - 200 employees

Founded 1975

📚 Education

☁️ SaaS

📋 Description

• ABOUT US • Do you have a passion for higher education? Do you want to make a positive impact on the college admissions process? Our staff helps to remove barriers and encourage students to forge their path to a better future. Common App is a national not-for-profit organization dedicated to the pursuit of access, equity, and integrity in the college admission process. Each year we support more than 1 million students, one-third of whom are first-generation, as they apply to our more than 1000 diverse member colleges & universities using the Common App's free online application. • If you are an experienced Member Relations Manager professional and want to be part of a mission-driven non-profit that uses innovative technology to advance the college admission process, Common App may be a great match for you. Common App is currently searching for a Member Relations Manager. • RESPONSIBILITIES • The Member Relations Manager provides strategic advice to a portfolio of assigned member colleges and universities that are members of Common App. The Member Relations Manager serves as the primary contact to assigned member colleges throughout the application year, performing tasks such as offering best practices regarding the configuration of member-specific requirements within the application, sharing industry trends, member-specific statistics, and other pertinent information. The Member Relations Manager works to ensure a smooth experience for member institutions throughout the application year.

🎯 Requirements

• Candidates must live in the United States. • Bachelor’s degree or higher from four-year college or university; or an equivalent combination of education and experience. • 2-4 years of customer/member service background. • Exceptional verbal and written communication, presentation skills and active listening skills. • Outstanding organizational skills, keen attention to detail, and the ability to successfully manage many accounts and priorities. • Quick learner in order to understand new technology and communicate technical concepts to different audiences while paying special attention to detail. • Ability to understand organizational structure, products, and processes to educate both internal teams and members. • Highly collaborative with the ability to effectively work as part of a team and as an individual contributor. • Professional, positive and friendly approach; at ease when meeting new people and able to quickly build rapport, via phone, email, and in person. • Working knowledge of Google Suite. • Member-centered approach to work, with a personal goal to exceed expectations and determine systemic root causes for issues. • Knowledge of Common App software and organization. • Ability to effectively present information and respond to questions from senior management, staff, and member colleges and universities in a concise and positive manner. • Analytical ability. • Experience with Salesforce and Acuity Scheduling. • Project or account management experience. • Experience in higher education

🏖️ Benefits

• Work-Life balance • Virtual-first office • Paid Time Off (PTO) • Seven company-wide holidays • Nine floating holidays* • Sick leave • Monthly mental health day • Choice of PC of MAC laptop • May choose an external monitor, keyboard, mouse, and/or headset • One-time office set-up stipend • Monthly remote work stipend • Monthly mobile stipend • Market-based salaries • Performance-based bonus • 403(b) retirement plan • 5% company contribution • additional 5% company match • 3-year vesting schedule • Participation may begin immediately • Choice of two health insurance plans • Health Savings Account, depending on health plan selection • Medical Flexible Savings Account, depending on health plan selection • Vision insurance • Dental insurance • Insurance coverage begins on the date of hire • Dependent Care Flexible Spending Account • Maven virtual clinic for women’s and family health • Company provided life and ad&d insurance • Opportunity to purchase additional life insurance for self, spouse, and dependents • Company provided short and long-term disability insurance • Budgeted annual funds for professional development • Growth opportunities within the company • Mutual of Omaha Employee Assistance Program • Mutual of Omaha will preparation services • Mutual of Omaha travel assistance • Payroll dedication pet insurance through PinPaws • 1Password family account