Customer Success - Data Ops Specialist

April 1

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Landbot

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Landbot is a platform that enables users to create and manage chatbot experiences for their businesses. It offers resources like the Landbot Academy for learning, a community for discussion and feedback, and various tools and updates to enhance chatbot capabilities. Landbot also provides a knowledge base for troubleshooting and a product roadmap for users to stay informed about new updates. The company facilitates the creation of automated conversation flows to improve customer engagement and operational efficiency.

51 - 200 employees

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

💰 $8M Series A on 2021-01

📋 Description

• Planning, executing, and iterating Account Growth and Management strategies to ensure both our customers’ success and financial health. • Connecting with customers through different channels (email, chat, and video call) to help them make the most out of their subscription. • Enabling the CS org by both maintaining dashboards (quality) and creating new reports (analysis) in DataStudio (read: Looker). • Reporting customer feedback/issues to departments such as Product, Finance Sales, and Support to ensure alignment and coordination in delivering exceptional customer experiences. • Guide new customers through the onboarding process, helping them set up and customize their Landbot experience to align with their specific needs and goals. • Regularly engage with customers to understand their business objectives and challenges, ensuring they are fully utilizing Landbot's features and capabilities. • Monitor customer health metrics and proactively address any potential issues that could affect satisfaction, retention, or growth. • Proactively drive the adoption of new features and best practices, ensuring customers are leveraging Landbot to its full potential. • Build and maintain strong, long-lasting relationships with key stakeholders within customer organizations, acting as a trusted advisor and advocate for their success. • Identify opportunities to upsell or cross-sell additional features, services, or plans that can further enhance the customer's experience and success with Landbot. • Create reports to analyze key metrics and provide actionable insights to the CS team for informed decision-making. • Maintain process and data integrity to ensure accuracy, consistency, and efficiency across operations.

🎯 Requirements

• A customer-first, positive and energetic attitude • Technology and SaaS experience • Knowledge and passion for no-code technology and infrastructure • Expertise at facilitating an account management review with multiple stakeholders including technical stakeholders (PMs, Admins, Ops managers) and executive leaders • Deep understanding of the main startup metrics/KPIs • Knowledge of Customer Success metrics is important • Experience with data analysis and reporting tools such as Looker/Amplitude • Capacity to work independently and use appropriate judgement in decision-making with a results-driven orientation • Excellent live presentation skills with an excitement and drive to facilitate multiple customer meetings, demos and negotiations on a daily basis • Excellent written communication skills with a clear process for proactively nurturing and adding value to customers through email and calls • Excellent problem-solving, project management and analytical thinking skills • Fluency in English & Spanish • Eligibility to work in Spain.

🏖️ Benefits

• Hybrid culture: you can choose between a full remote or a beautiful office in Barcelona (or both!) • Great company culture, we have a young, upbeat, and international work environment. • Flexible vacation policy so you can take time off when you need it. • Top-notch work equipment, but we’re happy to get you whatever equipment to get your job done. • Training budget 📚 📖 • Ticket transport 🚋 • Fridays- summer are short days. • 25 days of paid vacation (23 regular days + December 24th & 31st ) + birthday • English & Spanish lessons 🇬🇧 🇪🇸 • Flex compensation with Cobee • Team building activities 🎳🍻🍕 • Referral Bonus if you bring other talented people like you.