Technical Partner Success Manager

6 days ago

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Unit4

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Unit4 is a company that develops and delivers cloud-based enterprise software solutions focused on ERP, HCM, FP&A, Financial Management, and S2C. The solutions are designed to enhance productivity and collaboration within organizations, specifically tailored for people-centered and service-focused institutions like Professional Services, Public Sector, Nonprofit, and Higher Education. Unit4's platform integrates AI to optimize operations across finance, HR, and project management, aiming to improve user experience and organizational agility. Their solutions cater to roles such as CFOs, CHROs, and CIOs, providing them with the tools to drive strategic outcomes, performance, and adaptability within their organizations.

Enterprise Resource Planning • Human Capital Management • Financial Management • Consolidation & Cash • Financial Audit

1001 - 5000 employees

Founded 1980

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• As a Partner Success Manager, you will play a critical role in driving partner success by ensuring that partners are fully enabled and capable of delivering to our standards. • Your mission will be to assist partners through their various implementations. • You will be their trusted technical advisor, and central point of contact to identify key technical strategies, improve product usability, expand product adoption, increase customer satisfaction and loyalty. • This position requires an understanding of partner strategies, outstanding project management skills, a partner-first mindset, and ERP technical skills. • You can reach out to partners and interacts with users.

🎯 Requirements

• Minimum of 4 years of experience as technical customer support or technical consultant in the area of ERP. • Proficiency in project management and an ability to multitask across various partner needs. • Committed to drive a healthy and connected product. • Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions. • Hands-on experience with complex product integrations. • Takes high degree of accountability and reliability over their work. • Ability to lead through knowledge and transparency. • Can discuss technical subjects with Technical and non-technical audiences. • Experience in a similar customer centric technical role delivering technical solutions in a consultative role. • Technical knowledge of industry standard practices for implementing integrations (e.g., file feeds, API, webhooks, IDS, etc.). • Demonstrated ability to build and maintain strategic relationships, with a focus on delivering exceptional service. • Eager to learn and to continuously develop a structured & fact-based work approach. • Strong work ethic and a high level of integrity. • Excellent communication and relationship management skills and fluent in English (verbal and written). • Additional European language(s) is considered an advantage.

🏖️ Benefits

• A chance to participate in the development of an international leading software firm. • Freedom and autonomy to be successful. • An attractive salary while working in a challenging international environment. • Enthusiastic colleagues who like to learn from each other. • Investment in your personal and professional growth. • Unlimited vacation policy based on trust in delivering results.