GoStudent
GoStudent is an online learning platform that offers personalized tutoring services for students of all ages and educational levels. With a network of over 23,000 tutors, GoStudent covers more than 30 subjects including Mathematics, English, and Sciences, providing individualized attention and tailored lessons. The platform aims to help students achieve their academic goals, improve grades, and build self-confidence through interactive virtual classrooms. GoStudent also offers language training for adults and ensures a secure and supportive online learning environment. Additionally, it facilitates seamless booking and flexible scheduling for a range of learning needs.
Tutoring • Education • School • Tutors • Teaching
Customer Retention Manager - DACH
March 21
GoStudent
GoStudent is an online learning platform that offers personalized tutoring services for students of all ages and educational levels. With a network of over 23,000 tutors, GoStudent covers more than 30 subjects including Mathematics, English, and Sciences, providing individualized attention and tailored lessons. The platform aims to help students achieve their academic goals, improve grades, and build self-confidence through interactive virtual classrooms. GoStudent also offers language training for adults and ensures a secure and supportive online learning environment. Additionally, it facilitates seamless booking and flexible scheduling for a range of learning needs.
Tutoring • Education • School • Tutors • Teaching
📋 Description
• Du sorgst dafür, dass die bestehenden Kund:innen mit dem höchsten Abwanderungsrisiko an GoStudent begeistert bleiben. • Du stehst Eltern und Schüler:innen beratend zur Seite, gehst auf ihre Bedürfnisse ein und stellst sicher, dass sie das Beste aus unseren Lernangeboten herausholen. • Du gehst souverän mit Einwänden um, entwickelst passende Strategien und förderst aktiv Empfehlungen. • Du gehst proaktiv auf Kund:innen zu, erkennst Herausforderungen und findest empathische sowie zielgerichtete Lösungen.
🎯 Requirements
• Sehr gute Deutschkenntnisse (C1/C2) – Du kommunizierst sicher mit deutschsprachigen Eltern und kannst sie für unser Angebot begeistern. • Kundenfokus & Empathie – Du hast ein ausgeprägtes Gespür für Kundenbedürfnisse und findest immer die passende Lösung. • Kommunikationsstärke – Du überzeugst, hörst aktiv zu, findest Lösungen und baust nachhaltige Beziehungen auf. • Erfahrung in der Kundenbetreuung oder im Account Management (von Vorteil) – Du hast bereits Erfahrung im Umgang mit Kund:innen und weißt, wie du sie langfristig begeisterst. • Erfahrung mit CRM-Systemen (von Vorteil) – Falls du schon mit CRM-Tools gearbeitet hast, bist du bestens vorbereitet.
🏖️ Benefits
• Karriere mit klaren Entwicklungspfaden und unserem Spark! Growth & Development Programm. • Zugang zu 1000en Kursen auf LinkedIn Learning, unserem Spark! Mentorship-Programm und monatlichen Learning Sessions. • 30 kostenlose Lerneinheiten, um GoStudent selbst zu erleben. • Engagiere Dich in einer unserer GoStudent Employee Resource Groups (ERGs). • Umfassendes Employee Support Programme – nicht nur für Dich, sondern auch für Deine Liebsten. • Notwendige IT-Ausrüstung zur Verfügung.
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