Customer Care Specialist

Yesterday

Apply Now

Receive Emails with Similar Jobs

Compass Travel Co

WebsiteLinkedInAll Job Openings

11 - 50

Description

• Act as the primary point of contact for clients, addressing their travel inquiries, reservations, and concerns remotely. • Provide personalized assistance and support to clients, offering recommendations, resolving issues, and ensuring their travel experiences meet their expectations. • Coordinate travel arrangements, including flights, accommodations, transportation, and activities, to create customized itineraries tailored to clients' preferences. • Liaise with travel partners and vendors to secure bookings, confirmations, and updates, ensuring clear communication and accuracy. • Maintain organized records of client interactions, travel bookings, expenses, and other relevant information, ensuring confidentiality and compliance with company policies. • Collaborate with team members to address client needs and ensure a positive and seamless travel experience.

Requirements

• Previous experience in customer service, hospitality, or a related field is preferred. • Excellent communication and interpersonal skills, with the ability to empathize with clients and resolve issues effectively. • Strong organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively. • Proficiency in using office software and online communication platforms. • Passion for travel and a willingness to learn about different destinations, cultures, and travel styles. • Ability to work independently and as part of a remote team in a fast-paced environment. • Flexibility to adapt to changing priorities and client needs.

Benefits

• Competitive salary commensurate with experience. • Comprehensive health, dental, and vision insurance plans. • Retirement savings plan with company matching contributions. • Paid vacation, holidays, and sick leave. • Opportunities for professional development and career advancement. • Travel perks and discounts on vacation packages, accommodations, and more. • Supportive and collaborative work environment with a team dedicated to creating unforgettable travel experiences.