Remote Customer Care Specialist

5 days ago

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Compass Travel Co

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Description

• Serve as the primary point of contact for client inquiries, providing prompt, courteous, and knowledgeable assistance via phone, email, and chat. • Assist clients with travel bookings, reservations, modifications, cancellations, and inquiries, ensuring a seamless booking process and exceptional customer experience. • Address client concerns and complaints effectively, providing timely resolutions and demonstrating empathy and understanding. • Develop a thorough understanding of our travel products, destinations, services, and policies to provide accurate information and recommendations to clients. • Communicate effectively with internal teams, including reservations, operations, and management, to ensure timely resolution of client issues and inquiries. • Maintain accurate records of client interactions, transactions, and communications in the customer relationship management (CRM) system. • Gather feedback from clients to identify areas for improvement and enhance the overall customer experience. • Provide 24/7 support to clients during their travels, offering assistance with changes, emergencies, or unforeseen circumstances as they arise.

Requirements

• High school diploma or equivalent (Bachelor's degree preferred). • Previous experience in customer service, hospitality, or a related field, preferably in the travel industry. • Excellent communication skills, both verbal and written, with a friendly and professional demeanor. • Strong problem-solving skills and the ability to remain calm and composed under pressure. • Empathy and patience in dealing with client inquiries, complaints, and issues. • Proficiency in using customer service software, CRM systems, and Microsoft Office suite. • Ability to work independently and collaboratively in a remote team environment. • Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed to accommodate client needs.

Benefits

• Competitive pay with opportunities for performance-based bonuses. • Flexible work schedule with the convenience of remote work. • Opportunities for career growth and advancement within the travel industry. • Access to travel discounts and perks for personal travel experiences. • Comprehensive training and support to excel in the role. • Health insurance coverage and additional benefits package.