Customer Service Associate
Yesterday
Description
• The customer service associate provides effective and efficient customer service by establishing a working relationship with patients and doctor’s offices through communication via telephone, faxes, and email. • This position has responsibility for answering incoming call inquiries from patients, providers and benefit offices. • Customer Service Associates will handle both inbound and outbound customer calls, as well as prescription refills. • Provides members with pharmacy benefit information as necessary.
Requirements
• 1+ year customer service experience and 1+ year computer experience. • Customer service engagement and concentration. • Demonstrates flexibility, professionalism, courtesy, and discretion in dealing with both internal and external customers. • Follow all state and Federal laws surrounding patient confidentiality.
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