Customer Support and Training Specialist

2 days ago

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Raptor Maps — Solar Software

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚡ Energy

🤖 Artificial Intelligence

Description

• About Raptor Maps • Solar power is the largest source of new energy in the world. Raptor Maps is a fast-growing, venture-backed, MIT-born climate tech startup that is building software to enable the solar energy industry to scale. • Parties across the entire solar lifecycle use Raptor Maps’ data model to manage ever growing utility-scale solar portfolios. • We are an industry leader with hundreds of customers, including owners, builders, operators, and aerial service providers, across over 45 countries with 200+ million solar panels under management. • Our software platform is essential in the fight against climate change. • About the Role • We are looking for a Customer Support & Training Specialist to join our team. • You will be the key touchpoint for new and existing customers for onboarding and ongoing support. • This role is for someone who enjoys helping customers get to an “aha” moment and setting organizations up for success. • You will be working within the Operations Team, closely coordinating with the Analytics and Customer Success teams regarding customer deliverables and onboarding, as well as the Product and Software teams regarding tool improvements. • If you are passionate about operational and system improvements within an organization and want to be a part of scaling the solar industry, this is the role for you!

Requirements

• 2+ years in a customer facing role with proven experience of working successfully with external parties • Communication skills: Excellent verbal and written communication to clearly explain issues and solutions to customers • Problem-solving skills: Ability to quickly identify problems, analyze information, and provide workable solutions • Project Management: Strong organization skills and project planning and tracking experience to support successful customer onboarding. • Teamwork: Ability to collaborate effectively with other departments to resolve customer issues. • Must be primarily located in the contiguous US • Must be authorized to work in the US

Benefits

• Paid travel for in-person team trips • Healthcare with dental and vision options • Unlimited vacation policy • 401(k) • Desk budget • Monthly remote social events and plenty of DoorDash credit • Amazing team members that tend to love memes, pets, solar, and being active