Associate, Marketing Solutions - Bilingual, English/French

October 3

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Concentrix

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Renewals Management • Technical Support • Customer Care • Cross Channel Media • Sales and Marketing

10,000+

💰 Venture Round on 1995-01

Description

• The Bilingual Marketing Consultant is the primary contact with customers within an assigned region/zone. • Perform marketing, sales and consulting functions via telephone and computer to develop, implement, maintain and enhance assigned Dealer marketing and customer attainment and retention goals. • Build strong sales and consultative relationships while covering the assigned dealer base through an in-depth program knowledge, a pleasant demeanor and a positive attitude. • Educate and inform dealer base on current program offerings and services, encourage enrollment, offer consultation regarding current dealer product/service selections and assist dealers with achieving marketing goals. • Create, update and maintain marketing plans for individual dealers in order to minimize risk and maximize performance. • Present Marketing plans, trends, and additional suggestions to client/dealers. • Review changes to the marketplace and industry and assist dealer base in adjusting marketing plans. • Maintain detailed documentation of dealer communications, including customer service opportunities and complaints, in the Contact Manager system. • Edit and proof dealer communications. • Maintain accurate dealer information, data, pricing, list maintenance, customer maintenance. • Maintain calendars and timelines for assigned marketing initiatives. • Promote customer acquisition, retention and response while improving brand awareness and return on investment for client. • Assist in the creation and development of processes and procedures. • Produce periodic reports and recommendations regarding performance status of dealer base. • Implement quality control process for marketing materials, dealer selections and dealer originated copy. • Assist in the resolution of data issues. • Travel may be required.

Requirements

• 2-4 years of experience in sales, marketing and customer service a requirement. • Bilingual in French and English is a requirement. • Bachelor’s degree (BA or BS) from an accredited four-year college or university good to have. • Experience in Microsoft Office specifically Word, Excel, PowerPoint, Outlook and Access a requirement. • Sales/ Marketing experience in an Automotive industry preferred. • Must be able to write reports and business correspondence and have the ability to effectively present the information to management or customers. • Ability to multi-task. • Must be able to work with all levels and backgrounds in a diverse workforce. • Desired skills include: Experience with Direct Marketing, experience creating/implementing marketing plans.