Customer Support Representative - French

October 8

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Concentrix

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Renewals Management • Technical Support • Customer Care • Cross Channel Media • Sales and Marketing

10,000+

💰 Venture Round on 1995-01

Description

• We are growing! Our client operates the world’s largest and most open electric vehicle charging network. • You will deliver high-quality customer service by phone. • You will receive inbound calls from current and prospective customers needing real-time assistance. • You will provide problem resolution by performing a question diagnosis while guiding users through step-by-step solutions. • You will provide support by clearly communicating solutions in a user-friendly, professional manner.

Requirements

• Fluency in French and English , both written and verbal • Excellent communication and customer handling skills • Work experience in a customer service center is an advantage • Solid computer skills (MS Office, use of internet, e-mail and web-based applications) • Interest in technology and desire to learn new skills. • Be organized, have problem-solving and analytical skills • Team player with a great attitude • High school education

Benefits

• Competitive salary • Standard working hours from Monday to Sunday (flexible shifts from 9:00 am to 9:00 pm) • Virtual training and Work from Home options • Comprehensive initial training and onboarding (fully paid by us) • Professional Development and Career Navigation programs to map out the steps in your desired development • Health and Wellbeing initiatives • Relocation support if needed (accommodation and travel expenses) • Health and Life Insurance • Multisport card • Transport allowance • Bonus for important life events • Additional paid leave for education • Corporate discounts • Company events and many more