Concentrix
Renewals Management • Technical Support • Customer Care • Cross Channel Media • Sales and Marketing
10,000+
💰 Venture Round on 1995-01
Senior Analyst - Strategy
November 5
Concentrix
Renewals Management • Technical Support • Customer Care • Cross Channel Media • Sales and Marketing
10,000+
💰 Venture Round on 1995-01
Description
• consult with internal and external stakeholders on business operations • gather, review, and assess client data • help lead the project team to complete client engagement phases • lead interviews and focus groups to document current business processes • develop key components of client deliverables including ROI analysis and strategic assessments • conduct internal and client-facing presentations to provide findings
Requirements
• 2+ years of hands-on experience using quantitative and qualitative analysis • 1+ year of contact centers and self-service channels experience • communicate ideas to senior executives • desire to work on team deliverables • demonstrated ability to guide and manage customer transformation efforts • knowledge of statistical concepts and applications • Bachelor's degree in related field from a four-year college or university with four to six years of consulting or analytics experience • advanced to include Word, Excel, and PowerPoint
Benefits
• private medical plans • great compensation package • retirement savings plans • paid learning days • flexible workplaces
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