Intelligence Analyst - Falcon Recon

November 5

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Next-Generation Endpoint Protection • Endpoint Detection and Response • Next Generation Anti-Virus • Managed Threat Hunting • Incident Response

5001 - 10000

Description

• Drive high levels of customer satisfaction, maintaining a strong sense of ownership over many customer relationships • Quickly triage and escalate noteworthy findings from Falcon Intelligence Recon • Understand the dark and deep web ecosystem; convey analytical findings to customers • Guide customers through Falcon Intelligence Recon findings, providing subject matter expertise • Be a strong voice for customers into the Intelligence and Engineering teams • Plan and lead process improvement initiatives tailored to improve overall customer satisfaction

Requirements

• At least 2 years experience in cyber threat intelligence, all-source threat intelligence analysis, or intelligence collections • Excellent written, verbal communication skills in English • Working knowledge of cyber threat intelligence terminology, key concepts, dark & deep web ecosystems • Customer service attitude and willingness to help and problem-solve with customers • High degree of emotional intelligence and professional presence • Ability to operate independently and with little direction • Demonstrated ability to document technical process and convey business terms in clear language • Attention to detail, but with an ability to understand the big picture view • Knowledge of data communication concepts and technologies

Benefits

• Remote-first culture • Market leader in compensation and equity awards • Competitive vacation and flexible working arrangements • Comprehensive and inclusive health benefits • Physical and mental wellness programs • Paid parental leave, including adoption • A variety of professional development and mentorship opportunities • Offices with stocked kitchens when you need to fuel innovation and collaboration